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Snr Technical Account Manager, Enterprise Support DACH

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.

As such, the TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilities
Responsibilities include

  • Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/ quarterly metrics and pre-launch planning
  • Utilize technical skills to investigate complex support cases and technical challenges
  • Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations
  • Advocate for customer needs to overcome adoption blockers and drive new feature development
  • Uplift customer capabilities by running workshops, operations and architecture reviews
  • Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
  • Work with customers across all levels from developers through to C-Suite executives
  • Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers

A day in the life
See what the team say about their roles:

https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager

About the team
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Culture

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

BASIC QUALIFICATIONS

  • Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment

PREFERRED QUALIFICATIONS

  • 9+ years of technical engineering experience
  • Internal enterprise or external customer-facing experience as technical lead
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
  • Working with large customer engineering Enterprises
  • Experience in 24×7 operational services or support environment
  • Experience in impacting management on technical or operational strategic and business customer design decisions
  • Experience with AWS services and/ or other cloud offerings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

To apply for the job click here

Snr Technical Account Manager, Enterprise Support DACH

To apply for the job click here

Contact us

Amazon

Our mission: To be Earth's most customer-centric company.

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