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Dutch Customer Support Specialist

PayPal

PayPal is the faster, safer way to send money, make an online payment, receive money, or set up a merchant account—both on and offline.

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

In 2018, Zettle became part of the PayPal family. Zettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom.

Job Description:

Join the friendliest faces in FinTech

Our Customer Engagement team goes above and beyond for our users, supporting them at all stages of their Zettle journey via phone, email, and live chat. We’re looking for several Customer Success Advisors to join them in Stockholm and help users across our Dutch market. As the friendly face of Zettle, you’ll inform merchants about what we have to offer and help them to set up their account in a way that’s tailored to their needs. You’ll also help them to grow and manage their business with the help of our products – always in a timely and friendly manner.

Our Customer Success Team provides personalised support to our largest merchants. The role of the Customer Success Advisor is to both reactively and proactively work with customers to resolve their queries, help them find the best solution for their business and hopefully help them grow. We do this by being there throughout their journey from onboarding and onwards. We aim to create long lasting customer relationships, drive customer satisfaction and retention.

We hire people not CVs
 

We work hard to provide the very best user experience for our merchants, so we’ll expect you to take ownership of your role and work proactively. Providing lacklustre customer service just isn’t your vibe. Instead, you’re driven to go the extra mile in your work and dare to challenge the status quo if it means putting smiles on our merchant’s faces. Professional, organised and proud of your attention to detail, you’re a real team player itching to succeed in a friendly, fast-paced environment.
 

  • You’ll need to have a native level or business proficiency in Dutch.
  • We’ll also ask that you’re fluent in English, our business language.
  • You’ll have excellent written and verbal communication skills.
  • You take customer-centric to the next level: you’re passionate about creating smooth, easy and above all high-quality customer experiences that create aha moments.
  • Our merchants come from all walks of life – and so do our teams! Whether you learned to de-escalate tensions as a UN negotiator, craft effective business solutions in sales or earned your negotiation badge as a kindergarten teacher, we’d love to hear from you.

We’re all for equality for all.

Tattoo artists. Dog groomers. Cake bakers. Jewellery makers. You name them – at Zettle – we help them. And to do that well, we need our people to be as unique and diverse as they are. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work and most of all, feel like they belong.

We’re putting an End to Ordinary
 

We started out helping small businesses accept card payments. Today, our commerce platform provides Europe and Latin America’s entrepreneurial underdogs with the tools to get paid, sell smarter, and grow. Together with PayPal, we want to give millions more merchants across the world the power to put an end to dead high streets and clunky small business solutions. Want to be a part of it all?

Subsidiary:

Zettle

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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Dutch Customer Support Specialist

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PayPal

PayPal is the faster, safer way to send money, make an online payment, receive money, or set up a merchant account—both on and offline.

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