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Technical Account Manager – AMAZON Web Services, Korea

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
(Located in Seoul, Korea)
Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to big enterprises.
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Every day will bring new and exciting challenges on the job while you:

  • Fields and resolves support inquiries from Enterprise customers; engaging the worldwide support engineering team as required
  • Complete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (be their voice)
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers and AWS service teams to ensure that customer issues are resolved as expediently as possible
  • Available outside of business hours to manage urgent issue

BASIC QUALIFICATIONS

(Located in Seoul, Korea)
Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to big enterprises.
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Every day will bring new and exciting challenges on the job while you:

  • Fields and resolves support inquiries from Enterprise customers; engaging the worldwide support engineering team as required
  • Complete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (be their voice)
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers and AWS service teams to ensure that customer issues are resolved as expediently as possible
  • Available outside of business hours to manage urgent issue

PREFERRED QUALIFICATIONS

  • 7+ years of hands-on Infrastructure / Troubleshooting / Linux or Windows Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Candidates must have excellent oral and written communication skills in Korean and strong writing/reading skills in English
  • Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience

To apply for the job click here

Technical Account Manager – AMAZON Web Services, Korea

To apply for the job click here

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Amazon

Our mission: To be Earth's most customer-centric company.

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