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AP Automation Implementations Specialist

American Express

American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.

Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.

The GCS Client Onboarding America’s (COA) organization is responsible for end-to-end project management and customer success throughout the Onboarding Journey. The incumbent in this role will be responsible for driving best in class customer onboarding implementations for the AP Automation solutions. The incumbent should be extremely passionate about driving customer success while being a proactive self-driven project manager. This is an excellent opportunity for someone who thrives in fast paced environments and enjoys building strong relationships through collaboration!

Job Responsibilities:

  • Own and ensure timely onboarding implementation of multiple AP Automation customers driving customer satisfaction and accelerated time to first dollar
  • Deliver and coordinate communications as the point of contact for our internal and external customers/partners throughout the process
  • Actively participate and problem solve on the implementation process by raising issues, identifying root causes, and developing solutions
  • Liaison appropriately with Sales & Account Development to ensure successful transitions of the client relationship post onboarding
  • Design and continually improve processes and materials that enhance the customer experience during onboarding
  • 1-2+ years of customer success and onboarding experience, preferably within the B2B payments sector.
  • Strong presentation skills with the ability to tailor a message to a diverse set of audiences (customer, colleague, business partners, leadership)
  • Ability to lead informally, collaborate and build relationships across all levels of the organization (i.e. Product, Marketing, Servicing, Risk, Sales, etc.)
  • Strong problem-solving skills with the ability to manage conflicting priorities
  • Comfortable with working in a fast-paced high energy environment, with stretch goals and targets
  • Highly skilled with Microsoft Office tools (Excel, PowerPoint, Word)
  • Experience working with Salesforce or other CRM tool a plus

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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AP Automation Implementations Specialist

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American Express

American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.

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