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Customer Success Manager – Cloud / Security

Sumo Logic

Sumo Logic provides secure, cloud-based machine data analytics so customers can identify and fix issues faster.

As the Customer Success Manager, you will be the main point of contact for existing key customer accounts in the Customer Success organization in EMEA. You will proactively advocate for the customer — focusing on high levels of adoptions to ensure customer satisfaction and be responsible for all renewals within your accounts. You will identify key MBOs from customers and drive adoption programs, milestones and creation of customer champions as a trusted advisor.

The ideal candidate will have a strong track record of building deep customer relationships and proactively driving adoption, expansion and advocacy across multiple use-cases within their customer base.  

Job Responsibilities:

  • Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction.
  • Act as primary contact for all post-sales efforts, focusing on customer success and customer service.
  • Work with customers to discover how Sumo Logic can add value to their businesses, and identify potential expansion opportunities.
  • Own the renewal process, participating in renewal contract structure, ensuring high levels of customer retention. 
  • Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account growth.

Desired Qualifications, Skills and Experience:

  • Demonstrable of Enterprise and/or Mid-Market account management and customer adoption experience, with a focus on revenue retention and renewals within an existing install base.
  • Ideally you will have Customer Success experience within a B2B SaaS model with an enterprise software solution addressing a technical audience (Engineers, DevOps, IT Ops personnel)
  • Strong communication and problem solving skills
  • Excellent customer management skills (including sales, account management, customer service)
  • Familiarity with Agile Web Development, AWS, Azure, K8’s, GCP,DevOps, DevSecOps would be desirable
  • Background in selling/supporting technical products
  • Additional language skills would be beneficial but not essential.

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Customer Success Manager – Cloud / Security

To apply for the job click here

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Sumo Logic

Sumo Logic provides secure, cloud-based machine data analytics so customers can identify and fix issues faster.

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