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Associate Customer Success Architect – XDR

Palo Alto Networks

With an internal culture of authenticity, collaboration, and innovation, Palo Alto Networks maintains continual vigilance and security for customers all over the world.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Associate Customer Success Architects are responsible for ensuring that the Customer Success Architect team is supported in the goal of helping customers meet their objectives with Cortex XDR and supporting products.

Your Impact

  • Time to value – Analyze customer requirements, provide guidance, & assistance throughout the customer lifecycle to ensure a quick and successful product deployment

  • Drive product adoption – Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.

  • Attain knowledge about the most groundbreaking Cortex XDR platform while gaining experience in Customer Success as a practice.

  • Produce a capstone project and form connections that can be referenced as you journey into a full-time career.

Qualifications

Qualifications

  • Received a Bachelor’s degree in Computer Science with a focus in Cyber Security, Network Telecommunications, or Computer Systems preferred.

  • Produce and maintain documents and internal tools used by the CSA team.

  • Work independently and collaboratively to guide customers through their onboarding process with Cortex XDR

  • Experience or coursework in

    • Computer networking (TCP/IP, OSI Model, Troubleshooting, Analysis)

    • Basic Linux system administration & troubleshooting

    • Automation: Python or Java

  • Desire to have customer-facing experiences

  • Having the ability to work under pressure, prioritize, and multitask.

  • Fluency in English is a requirement. Any other language is a plus.

  • 1 to 2 years of experience 

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. 

All your information will be kept confidential according to EEO guidelines.

Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $118,500/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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Associate Customer Success Architect – XDR

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Contact us

Palo Alto Networks

With an internal culture of authenticity, collaboration, and innovation, Palo Alto Networks maintains continual vigilance and security for customers all over the world.

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