Our mission: To be Earth's most customer-centric company.
The Global Account Manager will be responsible for providing global business leadership and management of this global account. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage virtual resources. You will define a CXO relationship strategy within the account, including engaging with AWS senior leadership team for executive sponsorships, coordinating executive business reviews, and maintaining customer satisfaction. A key aspect is the ability to become a trusted advisor to our clients and help coach them on how they can leverage technology to accelerate their transformation journey.
Key job responsibilities
The Global Account Manager is responsible for teaming with the customer’s IT Organization to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups. The rep is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The rep will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources that may be geographically distributed.
Development of formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.
10+ years experience working at an IT technology or IT Services company as the lead account and relationship manager of a large global organization.
3+ years experience in digital transformation, or large scale cloud transformation
Experience as the primary account manager of a global federated enterprise working with multiple business units and influencing governance and policy is a plus.
BA or BS degree in computer science, engineering, business, marketing, or related field (MBA preferred)
Experience in large complex deal negotiations with a successful track record; establishing credibility quickly with senior level executives across the organizations.
Strong understanding of AWS and/or technology as a service (Iaas,SaaS,PaaS) would be preferred but not required.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.