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Senior Campaign Transition Manager

Adobe

Adobe is changing the world through digital experiences by helping customers create, deliver and optimize content.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Vision

The mission of the Adobe Campaign Managed Cloud (ACMC) team is built to ensure customer success and reduction of the Total Cost of Ownership through:

  • Standardized, validated, optimized, and fully managed deployment architectures
  • Identification and resolution of performance challenges through monitoring and alerting
  • Proactive performance management and instance optimization through periodic service reviews
  • Governed infrastructure transitions through advisory support and professional guidance through change events
  • Professional advisory services to ensure the client stays ahead of technical challenges in order to deliver on all aspects of implementation, infrastructure, and delivery
  • Quicker issue resolution through optimized issue handling process and robust Campaign instance documentation

Marketers are increasingly relying on Adobe to help them solve their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Transition Manager, your primary responsibility will be to help customers onboard to the ACMC program by leading the overall process from contract signing through the contract life. The ultimate goal of the team is to mitigate technical issues before they result in downstream impact.
What you’ll Do

Transition Managers are at the heart ACMC’s offering. Transition Managers will:

  • Align the account: Conduct kick-off calls with the broader account team to acquire detailed account history. Identify and validate provisioned infrastructure is consistent with Sales order details, including servers, versions, sizing, and usage)
  • Establish the team: Submit resource requests for key experts to support the customer account.
  • Govern the lifecycle: Create customer operational and governance content to ensure accurate tracking and lifecycle management.
  • Onboard the customer: Orient the customer to the program and coordinate the onboarding and launch activities.
  • Review the infrastructure service & health: Facilitate regular service reviews between the ACMC team and the customer. The frequency will be based on the tier purchased by the customer.
  • Manage the transitions: Direct internal and external teams through complex technical transform events, including upgrades, migrations, and major environment maintenance.
  • Support the account: Provides assistance to the assigned Customer Success Manager and account leads during renewal, critical issues, and other account lifecycle events.
  • Improve the customer experience: Create referenceable customers who are eager to share their successes with the marketing community.

What you need to succeed

  • Eagerness to learn new applications of traditional technologies
  • Desire to improve customer experience, increase customer success, and drive product adoption
  • Eagerness to be included in a rapidly expanding team with evolving responsibilities
  • Ability to articulate and convey program concepts to a mixed audience of senior technical and business executives
  • Proficiency in customer management, engineering/software process, and account de-escalation strategies
  • Capable to travel to customer sites as needed (5-10%)

Additional Considerations

Transition Managers are supported by an aligned team of experts and consultants who will collaborate with the customer in areas of infrastructure, implementation, and business practice.

  • Advise customers in email marketing and omnichannel methodologies
  • Collect and document customer struggles, challenge areas requirements, and use cases to develop a tune-up plan/proposal
  • Support customer testing efforts

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

Colorado Starting Salary: $139,800 – $181,600

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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Senior Campaign Transition Manager

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Adobe

Adobe is changing the world through digital experiences by helping customers create, deliver and optimize content.

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