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Product & Relationship Manager

Discover

TBD

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Responsible for leading the design, development, testing, certification and delivery activities for contact & contactless chip technologies, mobile payments and other emerging technology based solutions for card acceptance devices as well as payment devices. Manages areas of development of the product technology such as specifications development including functional features and security features, testing requirements, testing capabilities, certification requirements and certification program design. Manages relationships with vendors such as card & chip manufacturers, test laboratories, test tool providers, and mobile application developers, to enable support for the payment products.

The D-PAS Testing and Certification team, within Payment Services, Global Product and Pricing is responsible for building strong relationship with product partners, developing, managing, and implementing testing and certification program and services for advanced payment products. These products are based on emerging technologies including EMV Contact and Contactless, Tap on Mobile, Transit, Digital (i.e. Mobile SE, HCE, 3DS, QR). EMV is a specification for conducting secure transactions between cards with integrated chips (chip cards), POS terminals capable of reading chip cards, issuers, and acquirers. D-PAS is Discover Financial Services’ EMV-compliant payment specification.

The role will be accountable for managing the partner relationships and engage in strategic discussions on roadmaps and timelines to enable Discover products. The role will also be accountable for development and implementation of certification strategy and processes for D-PAS emerging products.

What You’ll Do

  • Lead the design, development, testing, certification, and delivery activities for contact and contactless chip technologies, mobile payments, and other emerging technology-based solutions for card acceptance devices, as well as payment devices.
  • Manage development areas for product technology, such as specifications development, including functional features and security features, testing requirements, testing capabilities, certification requirements, and certification program design.
  • Manage relationships with vendors, such as card and chip manufacturers, test laboratories, test tool providers, and mobile application developers, to enable support for the payment products.

How You’ll Do It

  • Manage, design, and develop new payment technologies for card acceptance devices and payment devices (such as contact and contactless chip, mobile and cloud-based payments, etc.).
  • Create and maintain testing requirements and test procedures for new payment technology-based products.
  • Develop certification requirements and compliance program for new payment technology-based products.
  • Manage participation of development in payment specifications within relevant standardization organizations. Communicate, educate, and collaborate with stakeholders about new and updated standards and specifications.
  • Manage vendors and external partners to ensure delivery of the best quality services to Discover.
  • Develop and maintain strong relationship with product vendors, engage in roadmap discussions, get industry insights and leveraging relationships for product adoption
  • Project management and oversight on the execution of certification processes for all payment products from agreements to onboarding to product approval in collaboration with product vendors, labs, and tool vendors
  • Collaborate cross functionally with internal stakeholders for prioritization, capacity, and pipeline management. Provide reporting on a periodic basis
  • Develop and train the team on D-PAS products features to provide first line of support to vendor queries. Co-ordinate with internal SMEs for detailed analysis and resolution of vendor issues
  • Develop requirements and roadmap execution for platforms managing type approval
  • Research and implement continuous improvement initiatives and automation od certification process management
  • Participation in industry standards body such as EMVCo

Qualifications You’ll Need

The Basics

  • Bachelor’s degree in engineering, information technology, or related field
  • 4+ years of experience in payment technology R&D, or related field
  • In lieu of a degree, 8+ years of experience in payment technology R&D, or related field

Bonus Points If You Have

  • Master’s degree in engineering, information technology, or related field
  • 6 – 7+ years of experience in relationship management with external stakeholders. Solid relationship management practices with the ability to build relationships with internal and external stakeholders
  • 5+ years of experience in project management
  • Excellent verbal and written communication skills
  • Ability to drive process, project, and results by influencing and collaborating with cross-functional stakeholders
  • Ability to present strategy and influence partners for product adoption
  • Excellent analytical and problem-solving skills, ability to think out of the box and find alternate option to resolve issues

#Remote #LI-ZK1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Product & Relationship Manager

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Discover

TBD

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