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Senior Customer Advisor, Amazon Business

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with Enterprise customers?

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. Enterprise Customer Advisors are an integral component to the team as a key customer facing representative. As an Enterprise Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of businesses with annual revenues between $500MM to $5B, from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.

Key job responsibilities
Develop a customer acquisition and account management plan within assigned territory, including but not limited to:

Develop and nurture prospect pipeline, utilizing high level of lead generation activities.

Engage in discovery with customers to advise on ideal solution utilizing a diverse suite of product features.

Exceed targets for customer acquisition and spend adoption.

Strategically manage relationships with multiple senior stakeholders within prospect and customer accounts.

Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.

Analyze sales data from your accounts to evolve your strategy.

Requirements
• 10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting
• Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements

• Experience in positioning and selling innovative solutions to new customers and market segments
• Proven track record in identifying and pursuing a large number of accounts over the phone, with ability to close in person

• Ability to think and act independently within a fast-paced multi-task driven environment

• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business

• Strong ability to communicate and present to internal and external senior leadership

• Ability to travel for internal business presentations and customer meetings

• BA/BS degree or equivalent work experience required

• Collaborative, fast-moving, and comfortable with change

• Excited to go above and beyond for customers

• Ability to assess account needs and identify gaps

• Leadership experience (ideal if you have led a cross-functional team)

• Excellent verbal and written communication skills

• Able to build rapport and establish credibility with internal stakeholders, leadership and customers

• Basic management and financial knowledge

—This position can be located in New York City, NY (Preferable), Boston, MA, Arlington, VA, Seattle, WA or Austin, TX—

BASIC QUALIFICATIONS

• 10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting • Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements • Experience in positioning and selling innovative solutions to new customers and market segments • Proven track record in identifying and pursuing a large number of accounts over the phone, with ability to close in person • Ability to think and act independently within a fast-paced multi-task driven environment • Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business • Strong ability to communicate and present to internal and external senior leadership • Ability to travel for internal business presentations and customer meetings • BA/BS degree or equivalent work experience required • Collaborative, fast-moving, and comfortable with change • Excited to go above and beyond for customers • Ability to assess account needs and identify gaps • Leadership experience (ideal if you have led a cross-functional team) • Excellent verbal and written communication skills • Able to build rapport and establish credibility with internal stakeholders, leadership and customers • Basic management and financial knowledge

PREFERRED QUALIFICATIONS

10+ years of sales experience selling to Fortune 5000 senior leadership.
Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt new process and run fast.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Senior Customer Advisor, Amazon Business

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Amazon

Our mission: To be Earth's most customer-centric company.

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