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Sr. Customer Advisor – AB

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with our largest Enterprise customers?

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. Sr. Customer Advisors are an integral component to the team as a key customer facing representative. As a Sr. Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of our largest businesses with annual revenues $5B+ from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.

A day in the life

About the hiring group

Job responsibilities

Understand the company: must have an intimate, sophisticated understanding of the account’s strategy, market position, finances, products, and organizational structure. Using knowledge to make business cases showing how product features, program expansion, customization, and add-ons will deliver value for customer. Strong ability to collaborate and create customized experience to meet customer needs using existing business tool set. Strong leadership presence necessary. A key measurement of success will be to orchestration and execution; capable of planning short-term and long-term strategies with vertical leaders, carrying them out, analyzing the outcomes, and applying those takeaways to their future opportunities and growth.
Roles & Responsibilities:
Develop a customer acquisition and account management plan within assigned territory, including but not limited to:
• Develop and nurture prospect pipeline, utilizing high level of lead generation activities.
• Engage in discovery with customers to advise on ideal solution utilizing a diverse suite of product features.
• Exceed targets for customer acquisition and spend adoption.
• Strategically manage relationships with multiple senior stakeholders within prospect and customer accounts.
• Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.
• Analyze sales data from your accounts to evolve your strategy.

This role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, Chicago IL, New York NY, Tempe AZ and Seattle WA.

BASIC QUALIFICATIONS

Basic qualifications
10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting
Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements
Experience in positioning and selling innovative solutions to new customers and market segments
Proven track record in identifying and pursuing a large number of accounts over the phone, with ability to close in person
Ability to think and act independently within a fast-paced multi-task driven environment
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Strong ability to communicate and present to internal and external senior leadership
Ability to travel for internal business presentations and customer meetings
BA/BS degree or equivalent work experience required
Collaborative, fast-moving, and comfortable with change
Excited to go above and beyond for customers
Ability to assess account needs and identify gaps
Leadership experience (ideal if you have led a cross-functional team)
Procurement knowledge (ideal if you have had 3-4 years of direct procurement related experience)
Global business experience
Excellent verbal and written communication skills
Able to build rapport and establish credibility with internal stakeholders, leadership and customers
Basic management and financial knowledge

PREFERRED QUALIFICATIONS

• 10+ years of sales experience selling to Fortune 1000 senior leadership. • Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt new process and run fast. Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Sr. Customer Advisor – AB

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Amazon

Our mission: To be Earth's most customer-centric company.

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