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Sr. Account Manager-REMOTE

CVS Health

Job Description
The Senior Account Manager (SAM) serves predominantly as a secondary and at times a primary point of contact to our Channel Partner clients, internal team members and partners helping to implement and maintain client web sites. This individual will:

Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion

-Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products
-Assist with all client site, process and training documentation; owning, at time, department specific processes and documents
-Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites
-Conduct billing reconciliation when applicable
-Be knowledgeable about and respond to client questions about bswift products and their uses
-Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration)
-Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.)
-Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control
-Shares ideas and client needs with internal teams
-Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
-Coach and mentor team members, including client teams, Analysts & Project Specialists; may also mentor new hires to assist with onboarding and training
-Develop and implement fulfillment procedures, when needed

Additional responsibilities as required but not limited to:

-Responsible for special projects
-Serve as back-up to or in lieu of CRM(s) as needed; lead and create agendas for client meetings; maintain ongoing documentation (project plan, etc.); acts as overall client relationship lead, maintaining and nurturing senior-level relationships at the client, delivering additional /new solutions & product information and acting as the team’s escalation point for all client-related issues
-Assist in sales and marketing activities
-Work closely with Product Development and IT teams to test enhancements and system releases ensuring all is functioning properly
-Client-related travel
-Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
-Ability to flexibly operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
-High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
-Ability to take initiative to meet challenges with resourcefulness and new/innovative approaches while maintaining a high level of quality
-Must possess a passion for teamwork, client service and fun
-Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

Required Qualifications
-5+ Years of direct client and/or analyst experience
-Solid Technical background preferrably with (Payroll, HR, or Benefit systems)
-Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
-Strong analytical skill set and ability to effectively use data for strategy

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
-2+ Years of experience with Employee Benefits/Open Enrollment process
-bswift Account Manager experience
-Current or previous healthcare exchange/marketplace experience
-Experience with basic SQL queries
-Experience with data auditing
-Experience with EDI

Bachelors degree or equivalent relevant professional work experience

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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Sr. Account Manager-REMOTE

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CVS Health

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