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New Grad – Associate Technical Account Manager

VMware Carbon Black

Job Description

Title: New Grad – Associate Technical Account Manager, Customer Success (Sydney, Melbourne, Canberra, Brisbane)

Start Date: Feb., 2023

Prerequisites criteria:

  • We’re looking for final year students and/or recent graduates with a graduation date between Jan 2022 to Jan 2023.
  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware.
  • To apply for roles based in Canberra, you are required to be an Australian citizen or a Permanent Resident, as well as willing and able to obtain a government security clearance.

Why will you enjoy this new opportunity?

At VMware, we’re building new possibilities for our customers by accelerating digital business transformation. We’re modernizing data centers for greater agility and productivity, integrating public clouds for faster time to market, empowering digital workspaces to improve mobile experiences, and transforming cyber security. You can be a part of this amazing transformation that will impact our customers and businesses around the world. How? By joining VMware as a new graduate of VMware Academy!

VMware Academy is a global development program designed to fast-track new graduate hires from training into successful careers across the Worldwide Sales and Customer Experience and Success (CXS) organizations.

Success in the Role: What are the performance outcomes after Academy Program you will work toward completing?

This Associate Technical Account Manager will work with our highly talented and experienced VMware Customer Success Team who has the responsibility of working with our clients/customers, to understand their business imperative and technical requirements, and then to build out innovative and differentiated solutions and architecture that will help these organizations drive business outcomes.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

The Associate Technical Account Manager (TAM) will build and maintain a relationship with VMware’s customers that have real passion for technology and the opportunities that it can bring to our life.

A typical day of a TAM will be:

  • Be there for your customers. Help them to build their business for success and transform from customers to partners into their digital journey.A
  • Help customers to translate business requirements to technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
  • Do you like connecting with people? Be the trusted advisor that brings partnership between different technical teams and business teams by using simple language or terms.
  • Are you a responsible person? Do you like to take the lead? You will have the opportunity to take on leadership in certain situations and help the team or customers to be back on track.

We are looking for conscientious and responsible individuals who can build on our successful track record and come with us on the next stage of our journey.

  • A major in Computer Science, Computer Engineering, Information Technology and Systems, or Software Engineering related.
  • Adaptable and progressive learner with the ability to explain complex technical concepts.
  • Ability to work independently and work collaboratively in a team environment.
  • Ability to communicate well and provide ideas, concepts and accurate information to customers in a pro-active, clear and concise way.
  • Ability to articulate customer specific deliverables, expectations, and timelines.
  • Is keenly interested in technology, likes to learn about new products and trends in the industry

What is the leadership like for this role? What is the structure and culture of the team like?

You will become one of the core members of VMware Customer Success who commit to offering a collaborative and supportive working environment with a full enablement plan and the opportunity to develop in the latest technologies and solutions. We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a dynamic team working in partnership with each other.

Where is the role located?

Sydney, Melbourne, Canberra and Brisbane, Australia. Non-remote. Flexi-work arrangement allowed.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Wellness reimbursement and online fitness and wellbeing classes

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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New Grad – Associate Technical Account Manager

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