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Document Submission Team Lead


ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Opportunity
The Document Specialist Team Lead plays a crucial role in our Customer Experience department by directly managing people, providing instructions, guidance and support. Ensuring that new employees are on-boarded and enabled and that the team is properly trained and capable of performing day-to-day tasks.

What you’ll be doing everyday

  • Oversee your team’s day-to-day activities
  • Ensure that all tasks are completed and goals are met
  • Train and coach team members
  • Provide instructions, direction, or guidance to complete daily tasks
  • Perform daily tasks and projects as needed
  • Perform regular one-on-one meetings with direct reports
  • Address performance issues working directly with the Manager
  • Communicate any process improvement ideas to their Manager
  • Prepare progress and status report to the Manager
  • Participate in recruitment activities
  • On-board and train new employees

What you bring to the table:

  • 1-2 years experience in customer experience or account management
  • 1-2 years experience managing people
  • Exceptional organizational and time management skills
  • Strong knowledge in MS Excel/Sheets and the ability to analyze and report on data
  • Experience using Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
  • Exceptional customer service skills
  • Exceptional interpersonal, verbal and written communication skills
  • Minimum Associates Degree (Bachelor Degree preferred)
  • Experience with international travel or education documentation, considered an asset

Life at ApplyBoard:

By joining our team, you have the opportunity to:

  • Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
  • Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.
  • Make a difference in the lives of thousands of students as they explore educational opportunities
  • Want to learn more about ApplyBoard, read our Life at ApplyBoard Blog, and be sure to follow us on our LinkedIn page.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom. ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 300,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.

In 2021, ApplyBoard announced a C$375M Series D funding on aC$4B valuation. This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world. Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.

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Document Submission Team Lead

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