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Clinical Solution Delivery Consultant (CSDC)

Philips

Job Title
Clinical Solution Delivery Consultant (CSDC)

Job Description

Key Areas of Responsibilities:

  • Teach assigned number of clinical courses throughout the year at the Philips training centers or symposium locations
  • Ensure the Maximizer program is implemented, and upgrades are performed within the contractual timeline
  • Delivers engaging on-site Clinical Services solutions, education, and training
  • Participate in New Product training initiatives, support all service-related customer system issues requiring on-site clinical support
  • Provides the highest-level customer experience for on-site training and customer communication
  • Takes a leadership role in the personal ownership of the learner experience through customer consultation and collaboration with internal stakeholders
  • Creates a safe and cohesive learning environment in which learners share ideas, apply knowledge, give feedback and make reflections on their work
  • Provides feedback to learners and evaluates performance throughout the learning event
  • Reviews feedback from learners and compiles and analyzes data and recommends changes to learning services as appropriate
  • Effectively communicates project status, issues, and delays with internal team
  • Builds communication among learners and encourages collaboration
  • Proficient in areas of specialization
  • Demonstrates good judgement in selecting methods and techniques for obtaining solutions
  • Ensure revenue and expense targets are met. Provide accurate forecasting of all individual activities that will support the zone in meeting or exceeding financial targets for both revenue and recovery goals each month, quarter and annually
  • Drive attendance to Philips Service courses through developing relationships with customers to ensure they are fully utilizing Service entitlements in a manner that supports their clinical Service needs.
  • Uses proper materials, student support systems, technical methods, learning management systems, learning strategies and assessment techniques
  • Successfully manage all company assets: system, transducer, phantom, & laptops inventory: zero lost equipment, equipment maintained as new and in top physical condition, classrooms are well maintained and properly taken care of
  • Support PAS organization with on-site installation training when required and duties allow. This must be approved through management ahead of time.
  • Actively participate on CCT’s and C2G’s with FSE teams, Account Managers and PAS calls.
  • Attend and actively participate on monthly calls with local Sales, PAS, FSE, CSS, and ISR counterparts to discuss the territories/opportunities and develop collaborative strategies

Education/Credentials:

  • Associates typically required; Bachelor’s degree preferred or equivalent experience
  • Have and maintain ARDMS/ CCI certification or equivalent.
  • Have and maintain the advanced registry certification per modality if applicable
  • CTT+ (Certified Technical Trainer) preferred

Experience:

  • At least 5 years clinical experience as an RDMS/ CCI Sonographer
  • Experience as clinical preceptor providing education strongly preferred
  • Thorough understanding of: Advanced clinical applications and 3D/4D as it applies to General Imaging and Obstetrics and Gynecology
  • Working knowledge of: 3D/4D acquisition, manipulation and quantification along with extensive anatomical knowledge as related to modality
  • Thorough understanding of any of the following applications is preferred: MSK ultrasound, Fetal echocardiography and or Breast ultrasound

Skills:

  • Effective communication skills – verbal and written
  • Effective time management and organizational skills
  • Previous classroom teaching experience preferred
  • Previous presentation experience required
  • Commercial medical equipment business experience preferred
  • Ability to assess customers’ education needs
  • Ability to create learning objectives based on customer needs
  • Proficient computer skills
  • Communication and collaboration skills with multiple organizational levels
  • Customer focused/Customer experience/Customer Mindset
  • Ability to be managed remotely
  • Ability to work in ever changing environments
  • Flexibility and tolerance of ambiguity
  • Detail oriented with excellent organizational skills

Mental and physical job requirements:

  • Fluent in English
  • Lift parts or carries parts weighing a few ounces to over 25 lbs.
  • Frequently bends, twists, turns, and works in unusual positions using full body mobility
  • Must possess a valid driver’s license
  • Willingness to travel overnight 75% of the time, may require night and weekend coverage on occasion

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran

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Clinical Solution Delivery Consultant (CSDC)

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