Mass Account Manager, Mass Account Management Team

DESCRIPTION

Job summary
Amazon is looking for a smart and ambitious Mass Account Management Manager to join CN Global Selling team based in Shanghai. The objective of the Mass Account Management Manager is to drive small and medium size sellers’ business growth through program driven management mechanism. Managing sellers on Amazon’s third party marketplace, which now accounts for more than 40% of all unit sales on Amazon websites globally. This candidate will partner with existing sellers, marketing team to grow sellers’ businesses on Amazon emerging marketplaces, including analyzing traffic and sales data to identify opportunities to maximize selection, driving feature adoption, monitoring seller’s healthy growth, performance, product quality.

Your superior communication, organizational and technical skills will enable you to operate in a fast-moving and sometimes ambiguous environment, where you will have the autonomy to take full control and responsibility for achieving our business objectives. This role provides ample opportunity to develop original ideas, approaches, and solutions in a competitive and fast-moving environment.

Key job responsibilities
Roles & Responsibilities:

• Help mass Sellers identify business opportunities and support them to grow their revenue and profit through 1: Many communication channels.
• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
• Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
• Identify key business opportunities for the territory and manage toward a growth plan.
• Implement account management best practices and SOPs into the business development framework.
• Keep fine-tune working process, improve team productivity and efficiency. Show super strong competency in delivering result, bias for actions, invent and simplify, dive deep, ownership, earn trust and customer obsession.

BASIC QUALIFICATIONS

• 3+ years relevant experience in related industries, with a proven track record of managing projects.
• Bachelor degree from a top university.
• Strong written and verbal communication skills in both English and Chinese.
• Proven track record of taking ownership and driving results.
• Demonstrated ability to organize, plan, prioritize, and meet deadlines through process improvements and communication practices.
• Strong analytical skills and ability to independently deal with relevant tools (Excel, other internal tools).
• Demonstrated ability to manage multiple projects.
• Passion for business and high attention to details.

PREFERRED QUALIFICATIONS

• Deal with ambiguity
• Experience on complex projects management
• Proven ability to manage multiple, competing priorities simultaneously, as well as stakeholder expectations.
• 3+ years of relevant experiences in a business project management, analyst/data analyst/statistical analysis role.