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Customer Onboarding Associate (French Speaker)

EcoVadis

TBD

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings.

Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

If you have questions about the company or open roles you can Chat with an insider

Job Description

Your responsibility would be to ensure our suppliers join the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

  • Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries  and increase response rates for the Benelux market

  • Identify and target “high value” customers (i.e outreach with  customized approach) and take appropriate steps to engage them to understand their situation and drive success

  • Manage, monitor and drive your portfolio to maximize conversion

  • Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities

  • Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections

  • Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation

  • Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).

  • Additional responsibilities related to the function may be required

Qualifications

You must have an outgoing personality along with a high level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to work autonomously.

Specific qualifications for the role include:

Technical skills:

  • Knowledge of Google suite products preferred (Sheets, Docs, Slides)

  • Salesforce and/or Zendesk experience a plus

Profile:

  • Degree in a Business related discipline (Management, Business, Marketing)

  • 1-2 years of professional experience with Account Management, Sales and/or Customer Service

  • Must be fluent in  English and French; additional language is a plus

  • Commercial awareness and Competitive mindset

  • Able to multitask and prioritize based on business/customer needs 

  • Excellent organization and time management skills

  • Autonomous and self-driven

  • Comfortable working in an international environment

Additional Information

Location: Ebene, Mauritius

Starting date: ASAP

Position: Permanent contract

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to change the world.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our team enjoys the benefits of flexible working. We have regular onsite and online team breakfasts. Our CSR team coordinates events where we can give back to local communities and ecosystems. At the office you can chill in break areas and enjoy a panorama of Ebene, Mauritius.

EcoVadis will support you with all the necessary office equipment, holidays in line with Mauritius labor law, optional health care and gym benefits. Everyone at EcoVadis can also use a community service day when volunteering.

Our hiring team looks forward to reviewing your CV and cover letter / portfolio with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.

 

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Customer Onboarding Associate (French Speaker)

To apply for the job click here

Contact us

EcoVadis

TBD

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