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Supervisor, PIA Service & Retention

Paychex

Paychex provides online HR, payroll, benefits, and insurance solutions to companies of all sizes.

Overview

Supervises monitors and directs all activities, workflow and transactional management of a Regional Operations team of account representatives and account managers within health & benefits team in the Paychex insurance agency. Responsible for revenue growth to an allocated book of business. Provides direct supervision for exempt and non-exempt staff in an account management environment.

Responsibilities

  • Responsible for all activities associated with growing a specified book of business (Tier 1 and Tier 2 clients), geographically focused accounting for more than $2 million in annual revenue.
  • Responsible for client retention targets along with onboarding new clients, annually renewing existing clients and expanding/growing revenue through increased product line penetration.
  • Develops and maintains relationships with H&B sales, HR Solutions, MMS, Product Management, Operations, IT and Accounting partners to ensure optimal service to clients with minimal breakdowns between internal Paychex teams.
  • Supports ongoing relationship/process flow and improvement efforts with H&B sales districts and H&B operational regions.
  • Maintains and fosters carrier relationships, including General Agents, to ensure prompt and efficient service to their assigned client team based on follow-up and issue resolution needs.
  • Ensures the team meets and/or exceeds established productivity and quality standards.
  • Communicates expectations to the team members and reviews processes on an ongoing basis to ensure team is meeting operational priorities.
  • Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.
  • Maintains compliance with state, federal and insurance carrier guidelines, as well as standards set forth within the Agency, and HRS to ensure product and team (unit) integrity.
  • Works with Agency Compliance, carriers and Paychex Legal to ensure Federal/State regulation compliance is achieved and strategic business decisions are implemented.
  • Researches and proposes enhancements to existing products’ operational processes to create efficiencies and maintain service levels.
  • Reviews business processes to ensure accuracy, efficiency in productivity measures and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain a competitive advantage.
  • Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
  • Assists Agency management to achieve budgeted projections through labor expense and administrative expense controls.
  • Life, Accident and Health must be obtained within 90 days of employment.

Qualifications

  • Bachelor’s Degree in
  • 2 years of experience in Leadership experience.
  • 3 years of experience in Related field.
  • Life Accident and Health license Life Accident and Health License is preferred for candidates. Employees hired into this position without this license are required to obtain the license within 90 days of employment. – Required

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Supervisor, PIA Service & Retention

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Paychex

Paychex provides online HR, payroll, benefits, and insurance solutions to companies of all sizes.

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