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Head of Legal Operations

Boundless Immigration

At Boundless Immigration, our mission is to empower every family to navigate the immigration system more confidently, rapidly, and affordably.

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country. 

In 2020, Boundless acquired RapidVisa to become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams. After four years of policy headwinds, we are at an inflection point, projecting to grow 3-4x every year through the Biden administration and become the first brand in an industry that has never had one before.

We’re backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for growth.

The Legal Operations Team at Boundless

The Legal Operations team at Boundless is tasked with oversight of the aspects of our business related to immigration law: acting as thought leaders, distilling the impact of policy changes to business stakeholders, ensuring timely and accurate customer communication compliant with unauthorized practice of law (UPL) requirements, product compliance, and the management of our network of independent immigration attorneys (IIAs). The team serves a key role in our operational process by evolving and enforcing standards and by owning the analysis of efficiency metrics to allow Customer Success to continue to scale with the business while ensuring customer satisfaction. 

What you’ll do 

The Head of Legal Operations is a strategic thinker who can integrate knowledge of jurisprudence and compliance into all aspects of our company’s business. This role will supervise a Legal Operations Associate and will direct their work to ensure the highest ethical standards in accordance with UPL guidelines for all business units. The Head of Legal Operations will also manage the strategy around our Independent Immigration Attorney network, determining how to scale the network to support a 10x increase of our sales while delighting customers with the legal guidance they receive. Work on the legal network side includes oversight of our business relationship with our IIA network, overall efficiency metrics on their performance around KPIs and SLAs, and management of new products and services that relate to IIA activities. 

In this role, you will

  • Provide policy and operational expertise to the rest of our Customer Success organization to our Customer Success and Legal Operations teams, providing policy and operational expertise to support effective collaboration.
  • Manage our network of Independent Immigration Attorneys (IIAs) and develop strategies to capture full efficiency, utilization, cost-effectiveness, durable relationships and scalable onboarding processes as our business expands.
  • Serve as the voice of the IIA network across the organization and serve as a thought partner for other business units.
  • Own policy updates for the company. Partner with our Customer Lifecycle Management team to establish a strategy to communicate legal and regulatory updates both internally and externally to ensure our customers are given the most up to date and correct information. 
  • Support other business units in projects or initiatives involving legal affairs, government policy, or immigration law.

About you

  • You are an immigration guru, with an extensive combination of experience in the following areas: compliance, immigration law, understanding of UPL standards, and legal ethics. (preferably 8+ years)
  • You will have a strategic understanding of what it takes to build a strong team of Independent Immigration Attorneys and the skills to influence people and build relationships at all levels in our business.
  • You prioritize a “Focus on Impact” in creating processes that support a cross functional team, with the ability to connect to employees at various levels. 
  • You constantly look for new ways to “Strive to simplify” the complex immigration process to create the best possible experience for internal and external stakeholders. 
  • You take pride in “Owning” your vision for what it means to have a top tier Legal Operations team that can scale and support the organization. 
  • Law degree preferred, but not required.
  • Strong strategic and analytical skills with proven ability to use data to drive decision-making 
  • Ability to work cross-functionally with Product, Customer Success, Sales, and Growth teams

Why work for Boundless? 

Boundless offers employees the unique opportunity to grow professionally as leaders in the online immigration industry while driving positive social change. Every employee is essential to achieving our core mission of empowering every family to navigate the immigration system more confidently, rapidly and affordably.  

We are trailblazers in the online immigration space because we aren’t constrained by convention – We think without bounds. Boundless is a place for employees who aren’t afraid to continuously try new things. We value a spirit of inquiry and look for individuals who ask questions and challenge ideas to move us forward, to understand the why. We encourage our employees to focus on outcomes over output and to address complex challenges with simple solutions. Boundless is all about ownership, accountability, and flexibility in how we approach our individual company roles, and the industry as a whole. 

Visit careers.boundless.com to learn more about Boundless, including our perks and benefits!

 

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Head of Legal Operations

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Contact us

Boundless Immigration

At Boundless Immigration, our mission is to empower every family to navigate the immigration system more confidently, rapidly, and affordably.

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