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Continuous Improvement – Lean Practioner

Intuit

Intuit powers prosperity around the world with financial solutions like TurboTax, QuickBooks, and Mint.

Overview

We are looking for a seasoned lean/six-sigma professional with a passion for innovation and technology, to help us revolutionize the way the world does business. In this role you will have responsibility for identifying opportunities to leverage continuous improvement methodology on the processes and tools used by over 5000 experts supporting QuickBooks customers running their businesses worldwide.

You will help create an environment that will allow our experts to do the best work of their lives. In addition to leading the Continuous Improvement efforts within SBSEG Customer Success, you will partner with the Intuit Customer Improvement Transformation team, the Small Business and Self-Employed Assisted Delivery organization, the Intuit Customer Success organization, segment partners and other partner organizations to implement standard work, streamline flows, daily improvement (kaizen), but also end-to-end process optimization projects.

What you’ll bring

  • Lean Six Sigma Black Belt Certified (5-7 years as Black Belt certified) from a reputed company
  • Bachelor’s Degree in Engineering / Business Operations / Finance / Management, or equivalent experience
  • Breadth of knowledge of complex Lean Six Sigma tools, methodology and statistical analysis
  • Experience in, knowledge and understanding of the high technology / software industry business models and core processes
  • 5 to 7 years of professional experience driving large, cross-functional and global process re-engineering and improvement initiatives (using Lean Six Sigma, Design Thinking principles and concepts) with demonstrable business results
  • Proven track record managing and coaching small team of Lean Six Sigma practitioners
  • Experience working on large, global process re-engineering initiatives in large complex global organizations
  • Strong facilitation skills and experience in managing senior stakeholder relationship, partnership and interactions
  • Experience directing work efforts in a matrixed environment to achieve objectives effectively and efficiently
  • Experience understanding and facilitating change in a challenging and dynamic environment – handling challenge from senior stakeholders, push back from business-as-usual teams and a lack of understanding/appreciation of the benefits of Lean Six Sigma

How you will lead

  • Lead Gembas, implement standard work, streamline flows, implement kaizen
  • Lead Value Stream workshops, and document outcomes to facilitate process improvement initiatives
  • Deliver complex re-engineering and simplification / standardization / optimization of identified global cross-functional processes as directed
  • Participate in development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to Lean Six Sigma and other Process Excellence concepts and practices
  • Lead a small team of Lean Six Sigma practitioners and closely partner with the Continuous Improvement ICS Central Team to ensure alignment of the local lean Practices and Central guidance

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Continuous Improvement – Lean Practioner

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Contact us

Intuit

Intuit powers prosperity around the world with financial solutions like TurboTax, QuickBooks, and Mint.

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