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Regional Accommodation Consultant

Amazon

Our mission: To be Earth's most customer-centric company.

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Job summary

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.
The US Regional Accommodation Consultant (RAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. The RAC provides individual case management for sensitive accommodation and disability life events. The individual manages all aspect of accommodations, leave of absence and disability including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience.
The RAC is experienced in answering questions related to ADA, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation related matters. This individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.

Responsibilities:
• 5+ years of progressive HR experience that includes ADA/FMLA administration, partnership with legal teams, and evidence of strong relationship management skills
• Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program
• Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees
• Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts
• Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions
• Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders
• Coordinate with DLS Management and Legal on escalated issues as appropriate
• Manage sensitive cases such as Behavioral Health conditions
• Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions
• Conduct job site analyses as needed
• Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities
• Maintain strict confidentiality in verbal and written communications
• Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities
• Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database
• Assess business unit’s training needs and/or group training sessions as appropriate
• Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested
• Adhere to internal SLAs and quality standards
• Maintains a caseload of up to 80 cases on average. Caseload may fluctuate during periods of high volume such as peak, prime day and new site launches
• Ability to travel as appropriate (25-50% of the time)
• Flexible to work nights and weekend

BASIC QUALIFICATIONS

  • Bachelor’s degree or 6+ years of professional or military experience
  • 5 + years progressive case management experience applying ADA/ADAAA using a case management system and establishing/executing a case management plan
  • Knowledge of federal and state disability laws regarding access for employees with disabilities; specifically ADA and FMLA
  • Demonstrated knowledge in MS Word, Excel, Access, & PowerPoint and pulling data from multiple sources.
  • Demonstrated knowledge of computer operating and database management skills

PREFERRED QUALIFICATIONS

  • Master’s Degree
  • PHR and or CPDM certification
  • Experience handling negotiations
  • Experience in union and non-union manufacturing, distribution and call center locations
  • Experience working with confidential information
  • Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
  • Employee relations and change management experience
  • Experience working with Vocational Rehabilitation and government programs
  • Critical thinking skills ability to make independent decisions in grey areas utilizing SOPs and internal policies
  • Ability to diagnose problems, identify and drive appropriate solutions
  • Customer service and communication skills, both verbal and in writing.
  • Ability to work with all levels of business contacts to include: Physicians, Disabled employees, Managers, Employee family members, Attorneys, Claim adjusters, Private investigators, Case Managers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For employees based in Colorado, this position starts at $64,300/yr. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. For more information regarding Amazon benefits, please visit https://www.amazon.jobs/en/benefits. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Regional Accommodation Consultant

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Amazon

Our mission: To be Earth's most customer-centric company.

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