Conversion Specialist – Retirement Business Services

Your Opportunity

Retirement Business Services (RBS), a division within Schwab Advisor Services, provides trust, custody, trading, and technical services through the Business Trust Division of Charles Schwab Trust Bank, Charles Schwab & Co., Inc. and Schwab Retirement Technologies. RBS is growing rapidly by providing retirement plan trust and custody services to Independent Recordkeepers (Recordkeepers), Registered Investment Advisors (Advisors) and Third Party Administrators (TPAs), and leads the industry in servicing retirement plans through intermediary relationships.

The Retirement Business Services (RBS) Conversion Group’s objective is to handle the seamless conversion of over 2,000 employee benefit plans per/year. A strong understanding of the retirement market and the ability to coordinate multiple parties involved within a conversion of retirement plans is paramount to our success. Relationship building plays an important role in the organization to ensure that Schwab Bank remains the preferred choice for new trust and custody business.

Workplace Flexibility Program : We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.

• Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference
• When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
• Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at

The position is responsible for supporting the investment advisors firm onboarding to retirement plans at Charles Schwab Trust Bank. The candidate will review and maintain accurate records of registered investment advisors (RIAs) on retirement plans, process mergers, name changes, and closures, and review documents for acceptance. Be responsible for establishing all data file and reporting needs for the advisors. You will work closely with advisor sales team, and operational teams to successfully transition new advisor firms and support existing clients. The qualified applicant will have exceptional communication skills enabling them to interact with various clients and management levels within and outside our firm.

Responsibilities include:

• Primary contact for all new plan conversion related activity for the independent record keeper and investment manager relationships for their associated trust and custody accounts
• Daily correspondence to recordkeepers and/or advisors relating to new business and changes to existing business
• Review of plan types and specifications to support business exception requests
• Daily review of Charles Schwab Trust Bank onboarding legal agreements
• Review of system set ups and databases prior to account setup completion
• Work with prior custodians, fund companies, investment advisors, and clients to transfer investments.
• Review of plan types and specifications to support business exception requests
• Introduce new products and services as well as recommend service enhancements
• Cultivate positive relationships by leading client expectations by providing ongoing, proactive communication on new account deliverables, issue resolution, and other substantive items
• Proactively consult and educate clients through knowledge sharing and efficiency training with the objective of promoting client retention and growth
• Collaborate with various internal operation teams, legal, and relationship managers to deliver timely and accurate information in response to inquiries and/ account setup issues.
• Meet or exceed established service level standards
• Be responsible for communicating a professional image of Schwab in all communications
• Ability to work independently and meet deadlines within a dynamic environment.

What you have

• Positive attitude, team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
• Ability to plan and lead conversion projects and client meetings in a professional, consultative and effective manner
• Ability to handle multiple tasks optimally by balancing high productivity with excellent service quality
• Excellent communication skills- written, verbal, and presentation
• Capable of working well with diverse groups and individuals and willingness to assist where needed
• Strong emotional intelligence
• Previous experience with Salesforce, Recordkeeping, Advisor Portfolio Management, or other software systems related to exchange of data, a plus
• Intermediate to advanced technical skills, with the ability to use several different applications at one time, including
• Windows, internet research, and database systems
• Detail oriented with strong analytic and research skills
• Strong customer focus, including ability to think in terms of customer experience
• Ability to work independently and meet deadlines within a dynamic environment
• Bachelor degree or equivalent work experience
• Minimum of two years financial services experience, ideally with investment advisor firm or Employee benefit plans providing trust/custody or recordkeeping services

Colorado Compensation

Target Total Compensation

[ $49,600.00 – $74,500.00]

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281 .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.