web analytics

Associate Customer Success Architect- Humio (Remote)

CrowdStrike

CrowdStrike is a leading cybersecurity company protecting customers from all cyber threats by leveraging its security cloud to stop breaches.

WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.

About the Role

CrowdStrike recently acquired Humio, a Gartner Cool Vendor, and a platform changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you, an inspired and creative Customer Success Architect (digital touch) to help create enablement at scale for Humio customers.

The team operates at scale through high leverage activities. That means one-to-many and able to scale nicely without a large additional commitment of resources. In terms of customer engagement our primary channels are hosting live enablement sessions and developing self-serve resources like written guides and workshops. You will also be an advocate for our Humio Community and on some occasions work with customers on an individual basis through video conferencing.

Responsibilities

As a Customer Success Architect, you will:

  • Develop a deep understanding of the platform features and solutions to ensure customers are leveraging the platform’s functionality to its fullest potential.
  • Lead small projects that will help drive product adoption for Humio customers at scale.
  • Help develop webinars, presentations, and content that will help onboard new customers and provide continued value to all customers. Function as a temporary CSM for customers after onboarding and ensure they are set up for ongoing success and product adoption

Qualifications

  • At least 1-3 years of post sale customer support / success experience
  • You are naturally curious and love to understand customer use cases and objectives. You are detail-oriented and have excellent project and time management skills.
  • You are a motivated self-starter with an understanding of key customer success concepts and a passion for working with customers. You have a proactive, solution-oriented attitude when tackling customer issues and creating enablement material.

Bonus if you have

  • Excellent written and verbal communication.
  • Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud. Experience managing software integration projects.
  • Prior experience in the log management space

#LI-RL1

#LI-Remote

Benefits of Working at CrowdStrike:

  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

CrowdStrike, Inc. is committed to fair and equitable compensation practices. For applicants in Colorado the salary range is $84,362 – $126,542 + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states.

To apply for the job click here

Associate Customer Success Architect- Humio (Remote)

To apply for the job click here

Contact us

CrowdStrike

CrowdStrike is a leading cybersecurity company protecting customers from all cyber threats by leveraging its security cloud to stop breaches.

Related Jobs