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GCMS Sustainment Program / Customer Rep

Lockheed Martin

Lockheed Martin is a global security and aerospace company.

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, and as a federal contractor, Lockheed Martin is taking action to address the increased risk and uncertainty COVID-19 variants pose in the workplace and ensuring we meet our commitments to national security.

To uphold safety for all employees, we will continue to request vaccination status for all Lockheed Martin employees including new hires. All current and newly hired employees are required to follow onsite safety measures based upon the COVID-19 Community Level at the specific work location.
Description:The GCMS Spares and Repair Account Manager serves as the primary interface to Sikorskys commercial and military platform customers within the Asia Region. The account manager works with a variety of internal business units and disciplines to resolve all customer needs and requests and provide the highest level of customer satisfaction. The account manager will be assigned a specific customer base and interact with these customers prior to and/or after the sales. The role will be key in developing and maintaining positive customer relations. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint

POSITION RESPONSIBILITIES:
• Managing all spares and repair customer inquiries
• Processing quotes, orders, warranty, return requests, credit/debit invoices, reporting status, and processing shipments.
• Manage internal core metrics and customer metrics. Ie. DTC, DTN
• Manage the spare and repair execution process to ensure customer need dates are met
• Build and retain customer relations supporting timely email response and customer telecons
• Create reporting and status cadence to support the customer needs using project management skills.
• Ensures compliance with contract agreements and International Trade Compliance regulations.
Basic Qualifications:
• Minimum 3-5 years of experience in Program Management/Customer Service/Sales and/or experience
Desired Skills:
• Public speaking skills to brief senior managers and customers alike
• Outgoing personality with an ability to influence results
• Ability to create PowerPoint presentations for customer / executive briefs
• Excellent communication skills.
• Solid Customer Service Skills.
• Demonstrated success in working in a matrix environment
• Ability to establish strong collaboration with all different functions and departments across Sikorsky Aircraft.
• Knowledge of Sikorsky Aircraft logistics and supply chain
• Proficient in SAP and Microsoft Suite preferred
BASIC QUALIFICATIONS:
job.Qualifications

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
EXPERIENCE LEVEL:
Experienced Professional

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GCMS Sustainment Program / Customer Rep

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Lockheed Martin

Lockheed Martin is a global security and aerospace company.

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