CVS Health is a health care innovation company. Together, we are are helping people on their path to better health.
We are looking for a client-focused individual to join our Account Management Team! As an Account Manager you will be responsible for exceeding client expectations of the Care Management program supporting health plans and employer groups with emphasis on Rare Disease Management. The Account Manager will be responsible for maintaining day to day business relationship with key internal and client personnel and understanding their objectives. Understanding of these objectives is required to proactively recommend and promote the Care Management program to assist in meeting client business objectives. The position will facilitate delivery, interpretation and presentation of financial and client reports. The Account Manager will oversee the coordination and completion of assigned client base audit activities. Onsite review preparation, facilitation of client calls, and all activities in support of retaining our client base.
Additional responsibilities for the Account Manager include:
-Own, retain and upsell into assign client base and support the Strategic Account Executive on national, key complex clients.
-Manage legal and contracting needs for assigned client base including, changes to contract terms, assisting or facilitating contract renewal, upselling, and interpreting contractual deliverables. Responsible for negotiating contract terms for assigned client base.
-Management of day to day contact with assigned clients
-Facilitate, lead and manage all follow ups from client conference calls on routine basis.
-Create and maintain project plans for each assigned project, discuss and assign tasks to appropriate staff and update project on a timely basis.
-Create agendas, schedule and facilitate internal and external meetings with parties as appropriate.
-Work closely with internal and external teams to proactively identify actual and potential problems.
-Perform other projects, work and activities as assigned to ensure continuous service to our internal and external customers.
-Present the Care Management Program and effectively communicate the program’s value both to internal stakeholders and external client base.
Ability to travel. (10%)
2+ years Account Management within a healthcare or technology environment.
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
• Excellent interpersonal skills and communication skills
• Ability to be flexible and change direction as needed
• Ability to motivate and drive team to successful, on-time results
• Ability to manage complex groups and prioritize competing objectives
• Facilitation and organizational skills; demonstrated ability to follow-up and follow through on tasks
Bachelors Degree or Equivalent Work Experience
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.