web analytics

Senior Customer Success Manager, Publishers Ads

Wunderkind

Wunderkind (formerly BounceX) is an online marketing analytics platform—enabling its clients to track web traffic as they convert new customers.

As a Senior Customer Success Manager on our Publishers & Ads team, you’ll manage millions of dollars in annual revenue that flow through our ad units on major publisher sites. You’ll be tasked with building and optimizing custom ad strategies that leverage Wunderkind’s proprietary ad units — behaviorally triggered to respect the user experience while simultaneously generating revenue for publishers. You’ll be Wunderkind’s main point of contact for some of the largest and most recognizable publishers in the industry.  

The ideal candidate would be a strong team lead and ad-tech expert who is looking to impact the digital strategy for our most strategic clients, and have a lot of fun while doing it. We have an innovative and truly differentiated enterprise product that fundamentally changes how publishers monetize their websites and you would play a key part in leading that shift.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth ⚡️

Responsibilities

  • Own the relationship and ultimate success of a dedicated segment of Wunderkind’s publishing partners, including initial onboarding, campaign execution, optimization, and retention
  • Drive monetization for top tier publishers by optimizing Wunderkind’s suite of programmatic advertising sources
  • Own all reporting and client communication (email, calls, in-person) of WKND performance metrics
  • Work closely with the Business Development team to develop and present highly persuasive business cases for domain expansion, ad unit expansion and strategy optimization to ensure customers are deriving maximum value from the WKND ads platform
  • Convey publisher feedback internally with product team to inform new monetization opportunities, tailored to the changing needs of your clients
  • Develop a trusted advisor relationship with key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
  • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients

Qualifications

  • 3+ years of direct experience in account management, ideally with digital publishers
  • Experience related to digital media or digital advertising
  • Familiarity of AdOps, the AdTech marketplace and the flow of ad dollars from advertiser to publisher
  • Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
  • Desire and willingness to learn technical concepts
  • Stellar communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
  • Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
  • Interest in learning Google Ad Manager (DFP), Google Analytics, data visualization software

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyways. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you.

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

JOIN US ON OUR MISSION 

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. Wunderkind recently acquired SmarterHQ so marketers can now unlock more revenue than ever before across SMS and email.

Wunderkind drives $1.2 billion dollars annually in directly attributable revenue for top eCommerce brands like Uniqlo, Sonos and HelloFresh, often ranking as a top-3 revenue channel in their own analytics. Wunderkind is maniacally obsessed with ROI and aims to be the infrastructural interface between individuals and brands in a world where consumers choose what they want, from whom, and when.

Having raised over $44.9 million in funding from proven firms like Battery Ventures, Cross Creek Advisors and Primary Ventures, Wunderkind was named the Fastest Growing Software Company in America by Inc Magazine. With headquarters in New York and London, Wunderkind has been recognized by Glassdoor and Crain’s for its exceptional culture and being one of the top places to work in the country. The company recently signed both the White House Equal Pay Pledge and the United Nations Women’s Empowerment Pledge and continues to set the bar as a pioneer in technology innovation and workplace inclusion initiatives.

What bonds our community together is our commitment to 5 Core Values:

  • Come Hungry
  • Carry Each Other
  • Drive Undeniable Performance
  • Respect People, Privacy, Ideas
  • Bounce Back

Come join us on our mission.

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Senior Customer Success Manager, Publishers Ads

To apply for the job click here

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Wunderkind

Wunderkind (formerly BounceX) is an online marketing analytics platform—enabling its clients to track web traffic as they convert new customers.

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