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Gerente de Relacionamento, Transportadoras

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon’s transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.
The Amazon Logistics’ Sr Channel Relationship Manager is responsible for managing a team of carrier management specialists and managers, monitoring Amazon Logistics’ carriers performance and compliance, in coordination with internal as well as external stakeholders. The Sr Channel Relationship Manager is also responsible for planning weekly and 12-week operational capacity. The job requires someone who has a larger picture of customer experience in mind, high willingness to take ownership and outstanding social skills. The job also requires a candidate who has skills in identifying patterns along with ability to scrutinize details and suggest solutions to deviations and improvement creation.

Key job responsibilities
Key Responsibilities:

  • Select, train and manage carrier relationship specialists and managers;
  • Accumulate data from various sources and identify the relevant data out of it and present in a way that would help take action;
  • Foresee implications based on current data and trends and take necessary actions;
  • Be organized, apt and prompt in notifying the situation and updating the same;
  • Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy;
  • Dive deep on operational issues root causes;
  • Create and track operational metrics;
  • Candidate should be willing to work during weekends/holidays according to team schedule.

BASIC QUALIFICATIONS

  • Bachelor’s degree completed
  • Previous experience in Transportation/ Account Management / Warehousing / Fulfillment;
  • MS Office experience required, with advanced level in Excel (vlookup, pivot tables, macros, etc);

PREFERRED QUALIFICATIONS

  • Direct management experience for employees and their performance;
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays;
  • Fluent English and Portuguese;
  • Bachelor’s degree in Engineering, Business Administration, Economics, Logistics or similar;
  • Good analytical and problem solving skills with a capability of setting priorities and working under pressure;
  • Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel;
  • SQL or other programming language.

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Gerente de Relacionamento, Transportadoras

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Amazon

Our mission: To be Earth's most customer-centric company.

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