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Senior Customer Success Manager (Nordics Region) Remote

Siemens

From digitalization to automation, we’re changing the cities you live in and the places you work.

About us
Customer Success Manager – Digital / SaaS

Siemens Digital Industries Software – Where today meets tomorrow.

Let’s make the difference together!
Meet the team – Video
Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility. We are constantly adding innovations to its portfolio to integrate groundbreaking future technologies. We have our global headquarters in Nuremberg, Germany, and have around 75,000 employees internationally.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.
About the role
We are looking for a Senior Customer Success Manager to work with our Enterprise customers to drive business value through the use of our cloud platforms. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.

Location: Sweden
Area of responsibility

  • Optimize customer journey
    • Engage with customers to ensure positive outcomes
    • Find opportunities for continuous improvement
  • Drive true value for customers
    • Ensure customers are adopting our products and realizing their value
    • Be a Challenger to our customers to stay focused on delivering business value
    • Deeply understand our customers’ objectives and become a trusted right-hand advisor
    • Define, drive, and demonstrate the value (ROI) delivered
  • Lead cross functionally to drive customer success
    • Improve the customer experience by creating a customer feedback loop
  • Drive alignment with Sales and Renewals teams
    • Align with Sales on the renewal and expansion strategy for your portfolio of accounts as well as identifying new opportunities.
  • Exceed your metrics; Renewal, Upsell, and Product Adoption measured by gross revenue within your portfolio as well as Customer Satisfaction.

Your qualifications

  • Proven customer management skills with large, Enterprise accounts
  • An understanding of technology and an ability to explain how technology drives business value
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Exceptional executive-level communication, presentation and interpersonal skills.
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for driving business value to customers through software development and new technology
  • Customer Success Management, consulting or sales experience working with enterprise customers
  • Excellent communication skills, fluency in both French and English.

Working at Siemens Software
Why us?

Working at Siemens Software means flexibility – Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.
Siemens. Making real what matters
If you want to make a difference – make it with us!

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Organization: Digital Industries

Company: Siemens Industry Software AB

Experience Level: Experienced Professional

Job Type: Full-time

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Senior Customer Success Manager (Nordics Region) Remote

To apply for the job click here

Contact us

Siemens

From digitalization to automation, we’re changing the cities you live in and the places you work.

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