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PP Billing Ops Manager , Automation & Onboarding Ops Team

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
AWS has the most services and more features within those services, than any other cloud providerfrom infrastructure technologies like compute, storage, and databasesto emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Private Pricing Billing Ops (PPBO) supports operations of AWS pricing and billing programs. The team ensures participating customers realize intended benefits. Members engage with internal and external customers on a daily basis to address inquiries and recognize opportunities. Responsibilities also involve analysis of account billing and usage data thru Excel and other reporting solutions. The team partners with other stakeholders to enable the launch of new programs and initiatives across AWS while ensuring pricing and billing program operations are set up for success. Daily challenges and an ever-evolving portfolio provide opportunity to have a tremendous impact on team success.
• Lead a team of Private Pricing Billing Ops Analysts to support pricing and billing program operations
• Interpret complex pricing contracts and determine pricing structure procedures
• Review data entry performed by analysts, provide data management, and pricing calculations
• Drive and implement process improvements to enhance efficiency and accuracy of existing billing processes
• Manage communication with cross-functional teams including Sales, Accounting, Legal, and Customer Service
• Represent team in larger cross-team initiatives which involves supporting requirements gathering phase through project launch
• Enable team members through direct support and partnering on stretch assignments
• Support weekly, monthly, and quarterly reporting.

BASIC QUALIFICATIONS

• 2+ years of experience in hiring and developing great teams in billing, pricing, accounting, finance, or a similar discipline
• 5+ years of relevant professional experience
• Bachelor’s degree required, preferably in business, accounting, or a related field
• Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
• Clear and concise verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams.

PREFERRED QUALIFICATIONS

• Accounting experience (accruals, receivables, etc.)
• Experience with financial contracts and comfortable interpreting contractual language
• Excellent interpersonal skills with a passion for collaboration
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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PP Billing Ops Manager , Automation & Onboarding Ops Team

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Amazon

Our mission: To be Earth's most customer-centric company.

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