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Billing Coordinator

NTT DATA Services

NTT DATA Services is a top 10 global IT services provider with 130,000+ employees in more than 50 countries.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Operations Specialist / Industry Business Enablement Partner to join our team.

The Account Operations (formerly known as Client Management Services) organization supports our NTT DATA Account and Finance Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely and effective Order to Cash processes and effective coordination among Account, Delivery and Operational partners. Primary objective of this group will be enabling Account and Delivery Leaders to focus on account growth by supporting account Order to Cash activities, improving processes, and monitoring / managing Order to Cash metrics within accounts, providing proactive insights and supporting actions related to organization-wide initiatives or customer-driven changes that impact Order to Cash processes.

Job Responsibilities Include:

  • Position reports to Account Operations Business Support Lead – aligned to multiple BUs; position may have responsibility for accounts in single or multiple BUs
  • Has Order to Cash (O2C) accountability for an assigned group of accounts ($100M-$200M portfolio); includes performing contract setup activities for new logo accounts
  • Liaison across multiple support organizations to ensure alignment and coordination of cross functional processes impacting O2C
  • Responsible for coordination, program management, and governance of end-to-end O2C process for supported accounts
  • Responsible for proactive analysis and insights of KPIs; partners with stakeholders to improve account metrics
  • Leverages a methodology to conduct assessments, document and develop processes, identify bottlenecks and non-standard processes, works to resolve system issues, implements change
  • Communicate effectively with senior leaders at account/Business Unit, Finance organization as well as Project Managers and Delivery Managers, acts as a key influencer with stakeholders
  • Identify problems, determine solutions, prioritize workload, and knows when seek guidance
  • Works seamlessly as part of an onshore/offshore team; effectively coordinates activities and prioritizes actions with offshore partners
  • Adapts to changing priorities easily; excellent time management; able to multi-task
  • Effective use and adoption of systems and tools (e.g., Dashboards, SAP)
  • Special projects – will be asked to participate in special projects on occasion

Basic Qualifications:

  • Experience with billing or invoicing processes in an SAP environment
  • Experience with MS Excel, MS PowerPoint and Visio
  • Experience communicating with senior leaders at Account/Business Units
  • Experience working with offshore teams to coordinate activities and prioritize actions
  • Experience coordinating and managing projects /actions that span cross-functional NTT teams and client teams
  • Bachelor’s degree is required

Preferred Skills:

  • Experience with new customer set up in an SAP environment
  • 3 years of experience in Order to Cash processes preferred
  • Finance background and familiarity with P&L structure and key drivers impacting the P&L

Location & Travel:

Position will start out remotely. Preferred locations are Eastern or Central time zones. Travel to local NTT Data office may be required once restrictions are lifted.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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Billing Coordinator

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NTT DATA Services

NTT DATA Services is a top 10 global IT services provider with 130,000+ employees in more than 50 countries.

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