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IT Engineer – Corporate Applications (as CRM Functional Support Analyst)


    Job title: IT Engineer – Corporate Applications (as CRM Functional Support Analyst)

    Company: OilExec

    Job description: Description


     Ensures continuous IT support for Customer Service Dept. for eBilling and CE and to implement all modifications and improvements requested by the Dept. applying change management process.

     Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.

     Provide technical expertise and assistance in conducting application setup, configuration and testing to eBilling and CE.

     Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.

     Schedule maintenance and upgrade of the application systems when new patches or system upgrades as released by the vendor.

     Prepare and maintain user manuals for applications under MQ Corporate applications.

     Provide user trainings as needed. Participate in the development of training materials and assist in conducting training.

     Create and maintain documentation for operational and security audit.

     Support IT Manager and Senior Consultants with various duties.

     Weekly reporting of the ongoing task and progress to the reporting head.

    Policies, Systems, Processes & Procedures

     Follow policies, systems, and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

    Continuous Improvement

     Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.


     Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.

    Related Assignments

     The job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job.



     IT Department

     Customer Service Dept External

     IT Vendors


     The job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.

     Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.


    Minimum Qualifications:

     Bachelor’s degree in Computer Science, Computer Engineering, or a related field

     MS Dynamics 365 certification in D365 Sales and Customer service.

    Minimum Experience:

     3+ years of experience in an implementation or support role in D365 for sales and customer services.

    Job-Specific Skills (Generic / Technical):

     Proficiency in English

     Excellent analytical thinking and problem-solving skills

     Excellent communication and inter-personal skills

     Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants

     Experience in D365 for Sales environment and release.

     Experience in Power platform.

    Desirable skills:

     Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects,

     Experience in Power BI.

    Interested candidates may share their updated resume wit the subject line to – rudajoshi@oilexec.com

    Expected salary:

    Location: Doha, Qatar

    Job posting date: Fri, 17 Feb 2023 23:24:50 GMT

    Apply for the job now!

    IT Engineer – Corporate Applications (as CRM Functional Support Analyst)

    To apply for the job click here

    IT Engineer – Corporate Applications (as CRM Functional Support Analyst)

    To apply for the job click here

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