IT Engineer – Corporate Applications (as CRM Functional Support Analyst)

Job title: IT Engineer – Corporate Applications (as CRM Functional Support Analyst)

Company: OilExec

Job description: Description

Applications

 Ensures continuous IT support for Customer Service Dept. for eBilling and CE and to implement all modifications and improvements requested by the Dept. applying change management process.

 Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.

 Provide technical expertise and assistance in conducting application setup, configuration and testing to eBilling and CE.

 Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.

 Schedule maintenance and upgrade of the application systems when new patches or system upgrades as released by the vendor.

 Prepare and maintain user manuals for applications under MQ Corporate applications.

 Provide user trainings as needed. Participate in the development of training materials and assist in conducting training.

 Create and maintain documentation for operational and security audit.

 Support IT Manager and Senior Consultants with various duties.

 Weekly reporting of the ongoing task and progress to the reporting head.

Policies, Systems, Processes & Procedures

 Follow policies, systems, and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

 Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

 Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.

Related Assignments

 The job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

 IT Department

 Customer Service Dept External

 IT Vendors

6. CONTEXT, WORK ENVIRONMENT & DECISION-MAKING AUTHORITY:

 The job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.

 Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.

7. QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum Qualifications:

 Bachelor’s degree in Computer Science, Computer Engineering, or a related field

 MS Dynamics 365 certification in D365 Sales and Customer service.

Minimum Experience:

 3+ years of experience in an implementation or support role in D365 for sales and customer services.

Job-Specific Skills (Generic / Technical):

 Proficiency in English

 Excellent analytical thinking and problem-solving skills

 Excellent communication and inter-personal skills

 Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants

 Experience in D365 for Sales environment and release.

 Experience in Power platform.

Desirable skills:

 Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects,

 Experience in Power BI.

Interested candidates may share their updated resume wit the subject line to – rudajoshi@oilexec.com

Expected salary:

Location: Doha, Qatar

Job posting date: Fri, 17 Feb 2023 23:24:50 GMT

Apply for the job now!