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Associate Client Support Representative – JR1027532

Broadridge

Broadridge is the leading provider of investor communications and technology-driven solutions—helping broker-dealers, banks, mutual funds, and corporate issuers manage risk and accelerate growth.

  • Call Handling
  • Inbound calls – High call volume (50-100 calls per day)
  • Outbound calls – Product support and customer education
  • Log call notes in CRM and JIRA
  • Customer Relationship Management
  • Maintain client relationships focused on customer happiness and retention
  • Educate clients on product and program improvements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
  • Customer Education
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
  • Troubleshooting/Case Management
  • Research previous and current account activity to resolve issues or answer questions
  • Enter issues for Development to further investigate
  • Close case and follow up with customer on resolution

To apply for the job click here

Associate Client Support Representative – JR1027532

To apply for the job click here

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Broadridge

Broadridge is the leading provider of investor communications and technology-driven solutions—helping broker-dealers, banks, mutual funds, and corporate issuers manage risk and accelerate growth.

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