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Customer Success Manager

Bamboo Health

Bamboo Health is a hyper-growth, cloud-based, mission-driven healthcare technology and care-collaboration organization transforming patient care.

We are inspired by solving big problems. We are all about progress; we set out to do something and we do it. – Rob Cohen President, Bamboo Health

Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We deliver on a mission of enabling better care for patients across the continuum, and our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care.

Summary:

Bamboo Health is looking for an experienced customer success manager (CSM) to join our Customer Success team. The Customer Success team is responsible for retaining and growing customer accounts across our full customer base, which includes, but is not limited to, health systems, health plans, post-acute providers, and primary care.

What You’ll Do:

Customer Success Managers at Bamboo Health are responsible for managing key stakeholder relationships, evaluating adoption and engagement, and ensuring retention across their customer portfolio. Key responsibilities will include, but are not limited to:

  • Building strategic partnerships with key customer stakeholders by being a trusted partner and subject matter expert
  • Demonstrating value and ROI of the Bamboo Health tools and services through check-ins and business reviews
  • Analyzing trends in engagement and outcomes data to ensure your customers’ long-term success with Bamboo Health
  • Identifying opportunities to deepen customer relationship across customer lifecycle
  • Collaborating with other customer- and user-facing teams, as needed

What Success Looks Like…

In 3-6 months…

· Possess an understanding of Bamboo Health’s technology strategy and be able to articulate its benefits to all customers

· Learn Bamboo Health products, customer segments, and industry trends

· Master key customer use cases and best practices, as well as buyer motivation

· Lead strategic business reviews with customers independently

· Grow relationships with cross-functional stakeholders, like Sales and Professional Services

In 12 months…

· Deliver customer roadmap for key enterprise customers

· Ensure alignment between customers’ roadmaps and company goals

· Be a go-to subject matter expert for your customers and customer segments

· Represent the voice of the customer and guide product and services decisions

· Meet quarterly and annual retention goals and KPIs

What You Need:

· 3-5 years of B2B SaaS experience in customer success or account management, ideally in healthcare technology

· Experience in value-based care and risk-based payment models

· Proven ability to build and grow executive-level relationships

· A mission-driven focus with a passion for spearheading change in complex healthcare environments, awareness of value-based care models, and interoperability/healthcare tech trends

· Strong organizational and project management skills

· Excellent verbal and written communication skills

· Curiosity and openness and willingness to learn quickly

· Dependable and able to work independently

What You Get:

  • Join one of the fastest growing health IT companies in the country
  • Have the autonomy to build something with an enthusiastically supportive team
  • Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
  • Receive competitive compensation, including equity, with health, dental, vision and other benefits

We are an equal opportunity employer.

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Customer Success Manager

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Contact us

Bamboo Health

Bamboo Health is a hyper-growth, cloud-based, mission-driven healthcare technology and care-collaboration organization transforming patient care.

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