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Program Manager, Global Network Operations, Global Mile Exports

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Amazon is seeking a qualified Program Manager Candidate to join Amazon Global Logistics (AGL). Amazon.com reaches customers around the globe on all seven continents, and is in need of an individual who wants to help ensure a fast cost effective solution to delivering packages to every far reach of the world. Do you obsess over how to improve processes to deliver a superior customer experience? Do the words “that can’t be done”, drive you to find a solution for how “that can be done”? Do you desire a career that will focus on how to globalize the B2C delivery service and set the new standard for the balance of the industry to envy? Do you thrive off of detailed data analysis to develop optimized processes and drive continuous improvement of those processes? If these characteristics describe you, then come join the Amazon.com Cross Border Exports team and help make the world smaller…one package at a time.

The AGL Cross Border Exports team is looking for a Network Program Manager. This highly visible role will centrally help develop a best-in-class Transportation network for the North American marketplace to deliver high quality customer experience, while minimizing cost and improving fulfillment speed for exports.
The role will involve understanding the physical and virtual transportation processes, from our Fulfillment centers (FCs), Sort Centers (SCs) and Last mile carriers. As part of the Export Network Operations team you will combine business process knowledge, data analysis and senior stakeholder management to identify and drive programs within our transportation network.
You will work in a fast-paced, deadline driven environment that requires attention to detail and comfortable working cross-functionally across various teams and stakeholders.

Key job responsibilities
Responsibilities will include:

Development and execution of network design and optimization strategy to support cost reductions, increase delivery speed and improve delivery experience for Amazon customers.

Collaborating with multiple stakeholders within ATS team (Sort Centers, Line Haul, Amazon Air, Finance) and outside ATS team with NA Customer Fulfillment, and Amazon Logistics.

Continually optimize the network through evaluation of changes and driving network related projects and process changes.

Managing operational processes and utilization on a weekly basis to ensure right performance while optimizing the costs for the entire network

Improving/automating the operational decision making process to improve efficiency.

Developing new metrics, dashboards to monitor the efficiency of the Transportation network.
Working closely with colleagues (Operations Research Scientists and Network Planners) to drive analysis, business cases and alignment with business stake-holders.

Supporting the development of Analytical Tools defining the functional specifications and being a primary user of these tools.

BASIC QUALIFICATIONS

Bachelors Degree
3+ years of experience in similar role including Program/project management, Consulting, Process improvement or Operations management
3+ years of experience in complex data processing and analyzing, drawing conclusions from data, and building basic models that support business decisions

PREFERRED QUALIFICATIONS

MBA/MS Supply Chain, Computer Science, Business, or other related discipline preferred
Analytical skills and business acumen
Stakeholder management
Past experience in Fulfillment Systems
Problem-solving and organization-minded
Experience implementing Lean Six Sigma and Project Management concepts and frameworks
Experience delivering end-to-end operations and technology solutions while working through obstacles that present themselves along the way

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Program Manager, Global Network Operations, Global Mile Exports

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Amazon

Our mission: To be Earth's most customer-centric company.

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