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Senior Manager, O2R Billing, Order to Revenue (O2R)

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Join the Amazon Web Services (AWS) Professional Services team! We are looking for an entrepreneurial, process improvement-oriented Senior Manager, O2R Billing to help us scale our growth. This is a unique opportunity that will allow you to lead and shape the direction of our Billing & Invoicing function globally as we help accelerate our enterprise customers’ journey to the cloud.

The ability to lead a global team and thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with experience leading teams, in-depth knowledge of project management and process improvement, accounting, tax, financial management, automation, and experience with Order-To-Cash (OTC) across multiple regions. This person must also possess strong relationship and strategic influencing skills, attention to detail, experience in large-scale change management across functions and geographies, excellent written and presentation skills, and a pursuit for improvement and optimization.

Key job responsibilities
This position, based within our Order to Revenue (O2R) function, will oversee our Billing team, which has team members globally in the Americas, EMEA, and Asia Pacific regions. Primary responsibilities include:

Oversee, improve, and scale the Billing team’s invoicing capabilities. This includes process improvement, streamlining and standardizing billing processes globally, and advancing billing automation.
Invent new ways to define and measure program effectiveness and organizational productivity.
Own Billing metrics and KPIs.
Work across AWS to develop and implement the Billing automation roadmap.
Develop and maintain standardized Billing documentation and new hire training materials.
Coordinate with teams across Leadership, Business Operations, Finance, Accounting, Tax, Legal, HR, and IT to ensure that the Standard Operations Procedures are followed and implemented.
Oversee Billing team development and expansion in a scalable, sustainable way.
Lead special projects to drive improvements and integrations across Professional Services Operations and partnering business teams.
Perform ad hoc, deep dive analysis as needed to develop recommendations and impact the decision-making of Professional Services Leadership.

About the team
The Order to Revenue function (O2R) enables global order processing, invoicing, revenue reporting, revenue forecasting and insights, and financial audit capabilities within AWS Professional Services (ProServe).

The Billing team is comprised of 8 professionals globally who manage the customer invoicing mechanism for ProServe’s customers.

BASIC QUALIFICATIONS

* Bachelor’s degree or equivalent experience
7+ years’ working in Program or Project Management, with a focus on Order to Cash processes
7+ years’ experience of managing multiple projects in-parallel in technology or professional services industry
Experience working effectively across internal and external organizations to engage, build consensus, and drive resolution to challenging problems
Prior people management experience with preference for managing worldwide or remote teams
Demonstrated ability to meet deadlines while managing multiple priorities in a fast paced, growing and ambiguous environment
Experience with MS Excel and foundational knowledge of project management and analytical tools such as Amazon Projects, Asana, QuickSight, Salesforce, and Visio
Strong verbal and written communication skills, including presentation skills and guiding and influencing senior leadership
Detailed oriented with excellent planning and organizational skills
Demonstrated track record leading change management initiatives
History of teamwork and willingness to roll up one’s sleeves to get the job done

PREFERRED QUALIFICATIONS

* Master in Accounting, MBA or CPA
Certified Project/Program Management credentials
Lean Expert and/or Six Sigma Green Belt certification
Experience with Oracle Financials and Business Intelligence
Experience in tracking and working with end customers on accounts receivable issues
Excellent analytical, critical thinking, and problem-solving skills
Demonstrated experience with structured thinking to proactively recognize business challenges, diagnose and frame problems, develop solutions, communicate complex analysis and insights, and prioritize decisions by combining strategic business insights and analysis with sales and operational realities
Able to manage, educate, develop, and consult with internal stakeholders and leaders
* Ability to establish cross functional, collaborative relationships

The pay range for this position in Colorado is $133,875. 181,125. /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Senior Manager, O2R Billing, Order to Revenue (O2R)

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Amazon

Our mission: To be Earth's most customer-centric company.

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