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Quality Specialist with Spanish and Italian

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
The Audit and Business Operations team supporting Registration and Compliance team is seeking a dedicated, hardworking and highly analytical candidate to join the team as a Quality Specialist. This individual will be responsible for auditing program level defects, analysing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality assurance data and proactively providing quality updates to the leadership team.

Key Responsibility Include:

  • Evaluate documents provided by sellers as part of the compliance on-boarding process, continuously researching new ways to identify and deter bad actors, with the aim of making Amazon the safest worldwide platform.
  • Keep a keen eye to identify new ‘modus operandi’ and fraud patterns and provide analysis on process adherence and risk involved in the processes.
  • Involve in projects & kaizen, providing inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Having good process acumen to develop strategic policies to ensure to invent and simplify the process further.
  • Drive projects on automation to reduce quality auditing manual efforts and improve processes.
  • Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
  • Succinctly communicate trends and actionable solutions to quality assurance leadership and operational stakeholders.
  • Communicate with related stakeholders as per standard operational procedures, while also engaging with global stakeholders and peers to drive calibration efforts across sites.
  • Creates, follows and updates guidelines for process flows.
  • Identify and escalate training gaps to leadership and training team for individuals/team/site in order to address knowledge gaps.

What do we offer?

  • We offer a place where your voice is heard.
  • Opportunities to train and mentor other specialists.
  • Collaborate with our global worldwide colleagues where you can be in contact with stakeholders from different countries and cultures.
  • Opportunities to get involved in analysing metrics, interpreting trends and proposing corrective actions.
  • An engaged team, eager to share their expertise and best practices with you.
  • A wide range of benefits.
  • Opportunity to grow and learn.

BASIC QUALIFICATIONS

• Bachelor degree and minimum of 2 years of relevant experience in a similar role is a must to apply for this position.
• Fluency in Italian, Spanish and English, (both C1 or higher).
• Strong knowledge of Quality Auditing methodology and tools (especially knowledge of sampling methodologies).
• Deep knowledge of Excel and experience in working with databases.
• Demonstrated ability to succeed on goals related with fraud investigation, risk and auditing.
• Good analytical, logic, reasoning and communication skills.
• Good process acumen to develop strategic policies to ensure to invent and simplify the process further.

PREFERRED QUALIFICATIONS

• Basic knowledge of MS SharePoint and SQL.
• Prior experience of coaching and developing people.
• Understanding of different methodologies of process improvement.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Quality Specialist with Spanish and Italian

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Amazon

Our mission: To be Earth's most customer-centric company.

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