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Software Development Engineer II, Search Trust and Fairness

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Open to candidates sitting in NYC or California.

The Amazon Search Trust team is on a mission to to provide customers with confidence and trust in the Amazon Search shopping experience. We identify problems that are customer trust busters at Amazon, deliver scalable and responsive solutions to these issues, and build experiences that gain customer trust. We build tools and processes for other teams to measure their impact on search trust and make data-driven trade-offs. We carefully monitor the trustworthiness of the search results and dive deep when we see an unusual pattern. Without our efforts, customers will fall for untrustworthy items and have lower customer satisfaction post-purchase, and Amazon will become a marketplace where genuine sellers will feel disadvantaged.

Key job responsibilities
In this role you will leverage your strong engineering background to help build the next generation of our abuse detection models and data collection framework.

On a day-to-day basis, you will:

  • Interface with Applied Scientists, Product Managers, and Program Managers to determine requirements for production systems
  • Analyze log data to determine future system design and configure parameters
  • Build scalable and production-ready data pipelines to extract features from petabytes of raw data
  • Integrate models and algorithms in complex, real-time production systems at very large scale
  • Design and execute experiments to determine the impact of models and algorithms you intend to deploy in production
  • Run analysis reports of web-experiments to identify benefits and risk of launching the models and algorithms
  • Serve as a liaison to our customer/seller-facing partner teams in case of escalations
  • Project manage cross-functional Machine Learning initiatives

This role requires a pragmatic problem solver comfortable with ambiguity, with deep expertise in data processing at scale. The ideal candidate will have deep experience in data processing at scale in customer-facing applications. Additionally, we are seeking candidates with strong rigor in engineering, deep curiosity and interest for applied sciences, creativity, and great judgment.

About the team
The Search Trust team consists of entrepreneurial machine learning scientists and engineers who are responsible for developing core ML models and model development pipelines. At Amazon Search, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world’s leading internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California.

BASIC QUALIFICATIONS

  • 1+ years of experience contributing to the system design or architecture (architecture, design patterns, reliability and scaling) of new and current systems.
  • 2+ years of non-internship professional software development experience
  • Programming experience with at least one software programming language.
  • At least 4 years of hands-on experience developing large-scale data processing pipelines or analytics in production (e.g., Hadoop, Hive, Spark, Presto, Kafka, Airflow, and similar).
  • Hands-on experience developing production code in C++ or Java, as well as high-level scripting languages like Python.
  • Familiarity with AWS services.

PREFERRED QUALIFICATIONS

  • Master’s or PhD in a Computer Science and/or 2+ years of practical experience.
  • Expertise in Computer Science fundamentals in data structures, algorithm design, and complexity analysis.
  • Intermediate, or higher, understanding of Machine Learning systems that run within a web based system/application.
  • Demonstrated ability to communicate well and discuss complex topics with both technical and business audiences.
  • Strong sense of ownership with an entrepreneurial ‘think big’ mind-set.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Software Development Engineer II, Search Trust and Fairness

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Amazon

Our mission: To be Earth's most customer-centric company.

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