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Program Manager, Maintenance Program Team, Supplier Quality

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
This role can be located in Chicago, Arizona, Atlanta, Nashville, Seattle, Minneapolis, Washington, DC, Los Angeles, Austin

How often have you had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a high caliber, high performance team, and a fast-paced environment.

Amazon Transportation Services (ATS) Surface Transportation Fleet Maintenance is seeking a customer-obsessed Program Manager, Maintenance Program Team, Supplier Quality with a strong track record of delivering results in support of our maintenance execution teams. As a Program Manager, you will focus on what matters most in keeping the backbone of our Middle Mile Fleet operational. You will monitor and react to customer needs and feedback, constantly improving and expanding the maintenance experience.

Job responsibilities include:

  • Support day-to-day maintenance operations to keep our fleet of assets running at best-in-class uptime levels
  • Engage with our third party vendor network to help break down barriers and reduce downtime dwell
  • Develop scorecards to track the end-to-end life-cycle of asset repairs to help identify areas of opportunity for process improvement
  • Conduct business reviews (daily/monthly/quarterly) with vendors to discuss current priorities and action plans
  • Support the prioritization of resources among customers to ensure a positive experience while balancing cost and service levels

BASIC QUALIFICATIONS

  • 3+ years experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • A completed Bachelor’s Degree from an accredited university in Engineering, Operations, Supply Chain, or related field.
  • 3+ years relevant work experience in program management, maintenance operations, or procurement organization

PREFERRED QUALIFICATIONS

  • Experience in identifying, on-boarding and managing third party vendors and/or suppliers
  • Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  • Experience with analytical tools such as SQL, Tableau or Microsoft Access
  • Proficiency in Lean and Six Sigma
  • Experience with verbal and written communication with third party organizations
  • Familiarity and/or experience with contract negotiation
  • Experience with maintenance of various types of transportation equipment (trailers, hostlers, etc.)
  • Experience in creation of metrics to track SLA’s (service level agreements)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us .

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Program Manager, Maintenance Program Team, Supplier Quality

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Amazon

Our mission: To be Earth's most customer-centric company.

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