Our mission: To be Earth's most customer-centric company.
For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud computing platform. AWS offers over 100 fully featured services to millions of active customers around the worldincluding the fastest-growing startups, largest enterprises, and leading government agenciesto power their infrastructure. Our customers work with the world’s most talented and dedicated salesforce within AWS to understand and adopt the cloud to accelerate their own growth journeys.
Join us in inventing the tools that empower those sales people to be effective advisors and partners for our customers! The Worldwide Revenue Operations Customer Relationship Management team (WWRO CRM) is looking for a driven, curious, and passionate inventor to dive deep into our Seller’s lives to identify key areas for investment for WWRO CRM to build globally scaled products that help them be the worlds best salespeople.
In this Senior Technical Product Management role you will be tasked with deeply understanding the processes, complex systems ecosystem, and interpersonal networks that our salespeople have to navigate everyday to do their jobs at at AWS, and identify ways to simplify, accelerate, or otherwise force multiply their effectiveness. You will have a deep understanding of sales and sales operations and the various technologies that power them, and be able to bring those technologies (or new tech stacks you invent) to bear at scale to solve a wide range of problems. You understand the systems and technologies behind your product, their limitations, scaling factors, boundary conditions, and reasons for architectural decisions. For these products, you will write press releases that imagine what we would say to customers on the release date of a new product to make sure we build the right solutions. You are a simplifier. You determine when it is appropriate to build, improve an existing solution, or integrate existing features for a more cohesive end-to-end customer experience. You will be responsible for ideating, incubating, and iterating on these ideas until they are ready to present to leadership for review, acceptance, and funding- and then do it all over again.
Beyond a strong technical background and proven track record of product management, a successful candidate will have experience cutting through ambiguity and driving strategy through influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and “so what” rather than just superficial trends.
This team is committed to equity and inclusion of all potential team members, and puts a high value on diversity of thought, experience, background, and point of view. We prioritize psychological safety as a core prerequisite to true innovation and top performance, and strive to create an environment where every team member can bring their minds and hearts with them to work every day. We emphasize every team member being empowered to establish their own work/life harmony and believe doing so is crucial to happiness and success here. We have a very high bar, work hard, and strive to achieve great things; and do so through our humanity rather than in contention with it.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Four year university degree, preferably in Business, Computer Science, Economics, Engineering or related fields.
6+ years of industry experience in developing software or services
3+ years experience in product management or equivalent experience
Advanced degree or certification in Business, Computer Science, Economics or related fields.
Administration/development experience with Salesforce and/or other CRM related technologies.
Experience in Sales or Sales operations
Experience with developing products and features for the sales, sales operations, and marketing space
Excellent verbal and written communication skills
Experience in a startup or enterprise software environment
Growth mindset oriented
High emotional intelligence
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.