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Support engineer (Level 5)

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary

AWS lands more server capacity daily than was used to run the entirety of Amazon.com in the year 2004 when it was already a $7B/year business. To manage this massive growth, we need new software and tools to optimize AWS supply chain. We are building a new generation suite of supply chain management(AWS_SCM) services which can automate and optimize supply chain planning, budgeting, procurement, catalog, inventory management, vendor management and payments.

These are all greenfield projects offering a rare opportunity to build systems from the ground up. You will be part of a new organization within AWS building large scale distributed applications. We will be scaling these systems from scratch utilizing technologies and frameworks like reactive micro services, serverless computing and distributed NoSQL data stores.

AWS Infra support team needs to provide production engineering support and is also responsible for providing multifaceted services to the AWS Infra execution teams, Operational issue management and scaling systems. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Some of the key job functions:

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
  • Provide guidance to other team members

BASIC QUALIFICATIONS

  • BS in Computer Science, Engineering or a related technical field
  • 4+ years overall development/technical support experience
  • Experience in Java, Native AWS, External integrations
  • Knowledge of the UNIX/Linux operating system
  • Ability to write intermediate level database queries. SQL skills.
  • Experience troubleshooting and debugging technical systems
  • Experience scripting in modern program languages

PREFERRED QUALIFICATIONS

  • BS in Computer Science, Engineering or a related technical field
  • 2+ years overall development/technical support experience
  • Experience in Java, Native AWS, External integrations
  • Knowledge of the UNIX/Linux operating system
  • Ability to write intermediate level database queries. SQL skills.
  • Experience troubleshooting and debugging technical systems
  • Experience scripting in modern program languages

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Support engineer (Level 5)

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Contact us

Amazon

Our mission: To be Earth's most customer-centric company.

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