Transportation Representative
Amazon
Our mission: To be Earth's most customer-centric company.
DESCRIPTION
Job summary
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Key job responsibilities
Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
BASIC QUALIFICATIONS
Qualitative Requirements
Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers.
Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
PREFERRED QUALIFICATIONS
Logistics background and Experience in similar role * Proficient in Excel
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