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Program Manager, Seller Fulfilled Delivery Experience

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Our vision is to be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. In line with our vision, we support sellers to offer their selection on Amazon and fulfill out of their own warehouses (Merchant Fulfillment Network).
Position Summary & Responsibilities
Amazon currently seeks a Program Manager to join the EU Merchant Fulfilment Network Delivery Experience (DEX) team. Delivery Experience covers the entire journey of a parcel, and deals with performance management of both Carriers and Sellers, to secure the best Customer Experience. The role is Pan-European in scope and will interact with various business, transportation and technical teams within Amazon and with carriers externally. The successful candidate will own measuring and evaluating all aspects of delivery performance. You will also contribute to defining and executing initiatives, internally and externally, to improve performance. Your responsibilities include:

  • Identify, analyze and dive deep on drivers for performance, e.g., seasonal, weather, capacity, performance, and quickly understand the business impact to enable data-driven decision.
  • Work closely with carrier management, legal, compliance, seller recruitment, and technology teams to define and execute the initiatives.
  • Drive projects to improve Carriers and Sellers operational performance
  • Providing reporting on key metrics and analysis and summarize and present your results to senior management

This role is open in all EU locations – Luxembourg, London, Paris, Madrid, Munich, and Milan.

BASIC QUALIFICATIONS

-University degree in business or similar related field.
-At least 5 years work experience with demonstrated proficiency in quantitative analysis and/or program management
-Advanced Analytical skills
-High attention to detail and proven ability to manage multiple, competing priorities simultaneously
-Strong written and oral communication skills in English, including an ability to communicate across business areas

PREFERRED QUALIFICATIONS

-Significant work experience in operations/supply chain/logistics/e-commerce is a plus
-High motivation to learn, develop, and perform in a fast paced environment
-Good inter-personal and relationship-building skills and ability to work with diverse teams cross culturally
-Expertise with Analytical tools and techniques e.g. SQL

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Program Manager, Seller Fulfilled Delivery Experience

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Amazon

Our mission: To be Earth's most customer-centric company.

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