Our mission: To be Earth's most customer-centric company.
Amazon Learning Services is looking for a Learning Management System (LMS) Support Analyst to support our rapidly growing learning initiatives at Amazon. The LMS Support Analyst will be responsible for managing the customer inquiries and solutions to support their training programs. To do this, they must become proficient in using our internal instance of Cornerstone OnDemand in order to consult, implement and maintain learning programs at Amazon across our business lines while conforming to the pre-defined SLAs. The ideal candidate will consistently demonstrate customer obsession mindset and be comfortable working on multiple projects in a fast-paced, high-energy environment. The candidate should have knowledge of adult learning theory and learning management systems. They must also be willing to roll up their sleeves and do what it takes to get the job done while insisting on the highest standards.
Key job responsibilities
Act as the primary Subject Matter Expert for the LMS, answer questions and trouble shooting from any user of the LMS system in a timely manner.
Establish, monitor, and support best practices for LMS use across regions
Develop and maintain LMS training/job aids
Work collaboratively with the Amazon teams to ensure we are operationally effective and abiding by best practices in a global, matrixed organization
Provide technical advice and guidance on the integration of technology into training
* BS/BA Degree
1-3 years of work experience with as a Learning Management Systems (LMS); Cornerstone OnDemand administrator experience.
HTML, CSS, JS experience
* Creative problem solving around technical processes, workflow and user experience
* Good Communication Skills