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Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.
The Americas Deal Desk is looking for a passionate, results oriented and hands-on Sr. Deal Desk Manager for our rapidly growing team in Professional Services. Based anywhere in Canada (but preferably Toronto) you will partner with leadership across the Americas to drive improvements in contracting velocity for Statements of Work (SOW) and SOW Amendments. We’re looking for a motivated self-starter who’s passionate about partnering with Sales on deal structure for contracting, managing operational processes, analyzing trends and recommending and implementing process improvements. The candidate will work cross functionally with AWS Legal and our contract drafting team on SOWs and SOW Amendments to ensure they meet legal scope and adhere to Professional Services policy. The candidate will be expected to make appropriate trade-offs to optimize time-to-market and clearly communicate goals/intent, roles, responsibilities, and desired outcomes to internal cross-functional and remote teams.
The ideal candidate will have demonstrable experience in a contract drafting, Deal Desk function or as a Proposal Manager within a professional services consulting organization. They must have the ability to think strategically and long-term about the needs of a high-growth professional services organization and have the ability to create analytics that give leaders insights into objectives and key results. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. In this role they will need to anticipate bottlenecks, anticipate and make tradeoffs, and balance the business needs versus technical constraints and policies. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. This is an individual contributor role.
Key job responsibilities
Influence a cross-functional team to drive strategic contracting initiatives for the business
Provide consistent reporting on Statement of Work status’ and outcomes
Provide oversight, guidance and escalation management to cross-functional project teams
Develop a roadmap for implementation of enhancements and new features through cross-functional stakeholder influence
Demonstrate strong communication skills (both verbal and written) across all levels of the business
Manage the KPIs associated with SOW programs
Assist to recruit, onboard, and train Deal Desk Analysts
Create and maintain standard operating procedures pertaining to SOWs and SOW Amendments
Become a contracting subject matter expert
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career
* 5+ years of experience in a Deal Desk, Proposal Manager or contract drafting role
Experience using data and metrics to drive improvements
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
Reporting experience with Salesforce.com (SFDC) or other Customer Relationship Management (CRM) software. Ability to build reports and extract data.
Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
* Experience optimizing the sales motion in a Professional Services business
Working knowledge of Professional Services Automation (PSA) tools (FinancialForce, OpenAir, etc)
* Masters Degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.