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Senior Program Manager – ITAM

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we’ve only just begun.
Amazon and AWS continue to experience explosive growth and we’re constantly moving at pace. The IT Service (ITS) Technical Support team is looking for a Senior Program Manager to join our team.

Our team is focused on driving improvement through data analysis and tracking, defect elimination, and investment strategy. We advocate for improvements through technology and partnering with various teams to define, design, and prioritize improvement initiatives.

As a Senior Program Manager, you will be working in a large, complex, and dynamic, data-driven environment. You will manage strategy and execution of an end-to-end asset management program, including the full life cycle of Global IT assets (laptops/desktops, infrastructure, circuits, etc.).

This position requires the candidate to build an end-to-end asset management strategy, gather requirements from key stakeholder groups, communicate requirements and work closely with Product development team, and coordinate with and influence stakeholders across the organization.

The successful candidate will have the ability to engage deeply with diverse and talented business partners, earn trust using facts and data, manage an end-to-end, cross-functional program, and advise and influence decisions of senior business leaders through effective verbal and written communication.

This candidate must possess excellent program management skills and a track record of delivering projects in a complex and ambiguous environment.

Key job responsibilities
• Baseline current state and build the strategy and path forward to achieve IT Asset Management program goals
• Gather and communicate requirements, and partner with the product development technical team
• Partner with key stakeholders to understand process pain points, and convert their feedback into actionable deliverables to move the program forward
• Partner with business and technical teams to design and implement solutions to meet critical global objectives
• Lead change management efforts
• Develop key metrics and shared goals that determine success for the Asset Management program
• Maintain and report on key metrics in regular program reviews

BASIC QUALIFICATIONS

• 14+ years of professional experience in operations, product development, or asset management
• 5+ years of relevant business leadership, setting and influencing strategic direction
BA/BS degree
• 6+ years of program management experience, managing medium-to-large scale programs

PREFERRED QUALIFICATIONS

• Experience operating successfully in a fast-paced, results-oriented environment, and have the ability to influence senior business leaders through verbal and written communication, logical reasoning, and the presentation of alternatives
• Solid business judgment capable of driving an organization to the right results with a focused, pragmatic approach to the business
• Experience managing global programs
• Experience working with or on product development teams
• Asset management experience
• Ability to communicate complex topics simply with profound insight and deep understanding

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Senior Program Manager – ITAM

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Amazon

Our mission: To be Earth's most customer-centric company.

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