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Customer Care Home Loan Retention Officer

OCBC Bank

Job title: Customer Care Home Loan Retention Officer

Company: OCBC Bank

Job description: Job Description:

  • Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
  • Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
  • Active follow through all service request and retain customers
  • Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed
  • Prepare management excel reports and dashboard and any other tasks as and when assigned.
  • As there is emerging trend towards the use of data insights and digitalisation, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalisation.

Qualifications

Requirements:

  • Degree holder preferred
  • Customer oriented, strong interpersonal, written and verbal communication and sharp analytical skills
  • Responsible, Driven, confident, self- motivated, able to work independently or as part of a team.
  • Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
  • Graduates with no working experience are welcomed to apply, comprehensive training will be provided.

Expected salary:

Location: Singapore

Job posting date: Thu, 16 Feb 2023 08:29:04 GMT

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Customer Care Home Loan Retention Officer

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Customer Care Home Loan Retention Officer

To apply for the job click here

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OCBC Bank

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