Customer Care Home Loan Retention Officer
- AVP, IT Manager (Based in OCBC New York) - Singapore
- Internship: OCBC Securities, Equity Business, Global Equities [May 2024 - August 2024] - Singapore
- VP/ED, Digital Asset - Singapore
- VP, Creative - Singapore
- MGR/AVP, Senior Risk Analyst, Credit Infrastructure & Solutions - Singapore
OCBC Bank
Job title: Customer Care Home Loan Retention Officer
Company: OCBC Bank
Job description: Job Description:
- Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
- Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
- Active follow through all service request and retain customers
- Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed
- Prepare management excel reports and dashboard and any other tasks as and when assigned.
- As there is emerging trend towards the use of data insights and digitalisation, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalisation.
Qualifications
Requirements:
- Degree holder preferred
- Customer oriented, strong interpersonal, written and verbal communication and sharp analytical skills
- Responsible, Driven, confident, self- motivated, able to work independently or as part of a team.
- Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
- Graduates with no working experience are welcomed to apply, comprehensive training will be provided.
Expected salary:
Location: Singapore
Job posting date: Thu, 16 Feb 2023 08:29:04 GMT
Apply for the job now!