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Sr. Business Intel Engineer, Workforce Intelligence

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you’d like to help us build the place to find and buy anything on-line, this is your chance to make history and be intimately involved in growing our business by leading and supporting hourly staffing initiatives.

The vision of Workforce Intelligence is to design the ideal workforce to meet the customer promise anywhere. The Workforce Intelligence team applies data and insights to optimize the experience and operations for Amazon’s largest candidate population Tier 1 Associates, who bring the magic of Amazon’s industry-leading Customer Fulfillment experience to life. This organization leads and influences global workforce strategies that enable Amazon to scale more efficiently while also providing a unique voice for the hourly workforce. This is accomplished through a variety of science driven initiatives, KPI analysis and reporting, predictive modeling, and data engineering. Amazon’s mission is to be the most customer centric company in the world and Workforce Staffing, the organization responsible for hourly associate hiring globally, is on the front lines of that mission and will be your core customer in this role. The Workforce Intelligence team supports the Workforce Staffing organization by transforming data into insights on high volume hiring within Amazon. While WFS is responsible for the management of the Tier 1 talent supply chain, the Workforce Intelligence team in particular focuses on defining analytics that measure the performance of the program. While we continue to work on metrics that help monitor the health of the program we also spend efforts on identifying efficiencies in the process path through the power of data and predictive analytics.

• What is the role?
The Business Intelligence Engineer role will be responsible for creating the proper data modeling necessary to facilitate reporting and analytics, acquiring new data sources, and building out comprehensive data visualizations for key stakeholders. The role will drive WFI for WFS across the APAC region. This role is truly a jack of all trades; it will be part process improvement, part analytics, part data modeling, and part strategic design. If you can seamlessly move across these various skillsets then you’ll thrive in this role. Are you passionate about data? Are you a tinkerer by trade? Do you enjoy questioning the status quo? Do complex and difficult challenges excite you? If yes, this may be the team for you.

Key Responsibilities:

  • Build out comprehensive metrics to measure operational health, then demonstrate continuous improvement within these metrics
  • Be the voice of your customers; communicate the needs of candidates, associates and staffing coordinators to your stakeholders via the data
  • Turn over rocks to uncover and drive unanticipated outcomes
  • Acquire various data sources to enable holistic analysis at a global level
  • Build various data visualizations to tell the story and let the data speak for itself
  • Mentor junior engineers to drive them to think big and deliver results

BASIC QUALIFICATIONS

  • Bachelor degree in Computer Science, Statistics, Finance, Mathematics, or related field
  • Minimum 5+ years of relevant work experience in a BI and/or Statistics role
  • Demonstrated leadership in data warehousing concepts, including data modeling initiatives
  • Strong knowledge of SQL, Linux, Python, R
  • Ability to turn complex problems into simple solutions
  • Track record of managing multiple projects simultaneously in a fast-paced environment
  • Proven ability to develop engaging customer-facing programs
  • Ability to self-direct, multitask, and prioritize a constantly evolving workload.
  • Able to work in a diverse team

PREFERRED QUALIFICATIONS

  • Master’s in Computer Science, Information Systems or MBA
  • Experience with Tableau, Microstrategy, Power BI, and/or other data visualization tools
  • Familiarity with Amazon’s cloud infrastructure including EC2, S3 and Redshift
  • Experience in leading technical discussions and assisting teams in designing solutions
  • Strong interpersonal skills
  • Ability to work cross functionally
  • Strong negotiation skills and develops strong relationships across teams
  • Highly organized who also wants to have fun building new products and services across geographies
  • Experience in leading technical discussions and assisting teams in designing solutions
  • Ability to work on a diverse team or with a diverse range of coworkers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Sr. Business Intel Engineer, Workforce Intelligence

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Amazon

Our mission: To be Earth's most customer-centric company.

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