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Program Manager – Customer Engagement

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Want to help drive the payment experience for a global computing service? AWS Payments owns global customer financial experience and payments management tools for one of the world’s largest commerce platforms. We are looking for a talented Program Manager Customer Engagement to join the team in Seattle.
Our services enable customers to add payment methods and set payment preferences, connect with payments partners around the globe, generate and send financial documents to customers, collect payments, and account for revenue. We process millions of invoices and financial documents every month representing billions of dollars of IT usage and spend. Intuitive customer experiences, data accuracy, and service availability are critical to our business.
This role requires ownership, customer obsession, and an ability to deliver results. Our customer base is broad and we are continuously looking to develop mechanisms to get customer feedback, interview customers about their payment experience, and use behavioral data to inform product decisions. Clear communication and prioritization will be important as you partner with customers and internal AWS teams.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS

Basic qualifications:
• Bachelor’s degree or equivalent
• 5+ years of experience developing mechanisms to gather customer feedback
• Strong project/program management skills including planning work, managing details, keeping multiple tasks/projects on track, and delivering results.
• Work closely with stakeholder teams in Customer Service and Sales to align on priorities and maintain momentum for projects
Excellent verbal, written, interpersonal communications, including the ability to communicate complex concepts clearly and persuasively across different audiences and level of the organization.

PREFERRED QUALIFICATIONS

Preferred qualifications:
• Experience in Payments or FinTech
• Self-serve ability to gather and use data to identify customer trends and behaviors

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visithttps://www.amazon.jobs/en/disability/us.

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Program Manager – Customer Engagement

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Amazon

Our mission: To be Earth's most customer-centric company.

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