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Sr Technical Program Manager, PSAS Tech

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary

The Partner Support and Solution (PSAS) Tech is composed of Selling Partner (SP) facing support systems and multi-tenant Case Management Systems (CMS) that help various seller and customer based programs meet their operational support and risk investigation needs. Our goal is simple the Partner Support and Seller Solutions team seeks to make online selling more attractive to a broader demographic of potential retailers through superior scalable object-oriented code. Your work will directly impact cost, selection and the customer experience for both internal and external customers alike.

We are looking for an experienced Technical Program Manager with superior communication and collaborative skills, who can work closely with cross-functional stakeholders, software engineers, and product teams to deliver complex, scalable, and high-quality solutions. As a Sr. Technical Program Manager, you will collaborate with multiple teams to deliver the best product through the most efficient use of resources and technologies while partnering with stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. Utilizing your experience, you will assess risk, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.

If you are self-directed, love building software, know how to get things done, and are eager to take on big challenges, we’d love to talk to you!

Key job responsibilities

  • Define roadmap, milestones and execution plan
  • Define mechanisms to track and communicate status of the projects
  • Ability to handle multiple projects, and prioritize efficiently
  • Anticipate, Track and actively manage/mitigate risks
  • Build trust with stakeholders, developers, customers and other dependent teams
  • Deliver projects frugally and on time
  • Establish mechanisms to find the right accountability and responsibility in ambiguous scenarios

BASIC QUALIFICATIONS

  • 5+ years of technical program management experience
  • 7+ years of experience working directly with engineering teams
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • 7+ years of experience working directly with engineering teams
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • 5+ years of technical program management experience
  • BS in computer science or a related technical discipline.
  • PMP, PMI ACP or other relevant certifications are a plus.

PREFERRED QUALIFICATIONS

  • Ability to engage multiple teams to drive consistent expectations towards a shared goal
  • Proven ability to communicate with technical and non-technical stakeholders at all levels of responsibility
  • Strong organizational skills, successful track record of coordinating between multiple project stakeholders, technical program managers, and software development teams
  • Experience in creating and managing complex, cross-team project plans; prior success in driving execution of large-scale project plans with multiple teams in support of business goals
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role
  • Possesses excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Sr Technical Program Manager, PSAS Tech

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Amazon

Our mission: To be Earth's most customer-centric company.

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