Catalog Manager

DESCRIPTION

Job summary
Job Profile: Manager Catalog Retail Systems

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The RBS group in Bangalore is an integral part of Amazon online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Roles and Responsibility:
You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with 3P Vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
• Work with 3P Vendors and Retail team to ensure a reliable and operationally effective flow of products
• Work with Retail team, Product partners to increase improve processes and reduce order discrepancies
• Partner with retail teams to ensure Vendor compliance and scalable communication processes
• Troubleshoot and drive resolutions with Vendors to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure Vendor compliances and scalable communication processes
• Work with various internal teams (e.g. Merchant services, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect Vendor management workflows
• Participate in manufacturer and Vendor reviews; drive Vendor scorecard excellence
. Willingness to learn new technology

Key Performance Areas:
• People Management (leadership role, Category Lead, team management, floor control and retention)
• Formulate, Implement, Track career path & Individual Development Plans of each member in the team
• Operations and Vendors metrics management

• Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team
• Manage the team and ensure high service delivery and execution
• Innovate and build long term solutions to improve process, identify defect elimination scope
• Promote tech solutions to scale the process and develop skills within team to support automation, process excellence capabilities in the team
BASIC QUALIFICATIONS
Directly managed operations team of 15 or more headcount for 4-6 years
Graduate in any stream
Overall work experience of 6-10 years
Strong Analytical ability and technical aptitude
Has demonstrated ability to develop and scale teams and process using technology
Experience working on process excellence through Lean Six Sigma methodologies

PREFERRED QUALIFICATIONS
Preferred Qualification is Masters in Business Administration.
Experience in Python, SQL, VBA
Green Belt certified

BASIC QUALIFICATIONS

• 2+ years experience in program or project management
• 2+ years of people management experience.
• Experience leading process improvements

Directly managed operations team of 15 or more headcount for 4-6 years
Graduate in any stream
Overall work experience of 4-6 years
Strong Analytical ability and technical aptitude
Has demonstrated ability to develop and scale teams and process using technology
Experience working on process excellence through Lean Six Sigma methodologies

PREFERRED QUALIFICATIONS

Preferred Qualification is Masters in Business Administration.
Experience in Python, SQL, VBA
Green Belt certified